Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Forum Posts

Item stuck on "tracking number has been provided"

I just ordered a SD card reader for my Chromebook and it was marked as shipped but 2 days later it still remains as "a tracking number has been provided". Does this mean the seller hasn't shipped it yet, the seller doesn't provide tracking but somewh...

User avatar by Adventurer
  • 6702 Views
  • 17 replies
  • 0 helpful

Tracking infro saying carrier prealert- not received from retailer (I need help to understand it)

First of all, I am a buyer. If I am posting here is merely because all of you surely have more knowledge about tracking than me and probably you can bring some light to this little issue. It's the first time in my life I am seeing this on a tracking ...

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add insurance

Hi, I've sold an item for $850 and am shipping it via UPS Ground Saver. I need to add insurance but cannot see where to do it.

Screenshot 2025-05-08 at 11-10-45 Ship your order.png

Resolved! International shipping - Canada

I have never done international shipping and think I have the concept, but need reassurance. A buyer questioned if I ship to Canada. The package is one of the larger ones I have and I have it as buyer pays shipping - USPS ground advantage. Is my unde...

User avatar by Thrill-Seeker
  • 420 Views
  • 5 replies
  • 0 helpful

GSP Pitney Bowes is a ripoff

I order a lot of items from the UK and Royal Mail consistently gets items from the UK to Tokyo in 4 days. Ebay's Global shipping that uses Pitney Bowes costs the same yet they leave packages around the warehouse for an entire week before putting it o...

Resolved! USPS shows delivered but ebay doesn't

I'm not sure if this can effect anything or not. Shipped and delivered yesterday. Ebay doesn't show delivered. This is a first for me. It usually updates pretty quickly. Thank you for any insight. 

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Item returned to sender/Royal Mail issue

Hello, Hope someone can help! I sold a mobile phone to a buyer and sent it Royal Mail Tracked 48 to the correct address, but failed to add an eBay Collection Point code, since I was unfamiliar with this. As it turns out, the customer was also unfamil...

User avatar by Enthusiast
  • 53 Views
  • 2 replies
  • 0 helpful

Resolved! Shipping

Does anyone else follow shipping status on a purchase and then suffer frustration to the extent that one’s head almost explodes because the seller posts “Shipping label created, Post Office awaiting the item”, then seeing that day after day? Running ...

USPS/Customs shipping delay (Letters from Europe)

Hello! I'm seller from Serbia. All several hundred letters that I have sent to the USA since March 15th have not been received. They don't even have a USPS scan, and I'm ABSOLUTELY sure they're in the JFK. I have written documents for the search in m...

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