Returns

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Customer Refund Gone Bad

Need advice I sold an item and the description contained an incorrect model number customer requested a refund which I approved. The customer received a full refund and a return shipping label. After 15 days buyer has not returned the item and does n...

Fishing for a partial refund

"Hi, there's an issue with my order. These were advertised and sold as the satin finish. I couldn't tell by the photo. However most of them are not satin. They're the glossy finish. I'm very disappointed. I could have gotten glossy ones on Amazon (di...

eBay doesn't let me make a cancellation request

Hello! So I bought an item but when the seller was packing the item for shipment they noticed that it had a severe defect; and it was the only item they had in stock so they asked me to open a cancellation request and they were going to refund me the...

Buyer Fraud - Returning a completely different item

I know this is an old & painful topic...Buyer bought $40 power tool switch with serial number on it... (24AK220F) Opened return claiming it 'didn't fit his tool'. Item arrives back...and its his old worn out broken switch with serial #2064CJ (made in...

Cancelled order

Hi. I listed an item for collection. A buyer bought it before asking me of its condition and when he can collect. He then said that because i am away this week, he needs to cancel the purchase. He is saying that i need to have included the informatio...

Return request form

I ordered item on March 31. 2025 when item arrived it was the wrong item. I ordered WF5F and was sent WF3F, contacted seller and he said he sent wrong item and to fill out a return request form through ebay. When filling out form I have not be able t...

Refunds are not available.

I received the product and it malfunctioned. I made return case. The seller immediately asked me to close the return case and shipped me another product.But, I didn't know that closing a return case would make it impossible to process a refund.The se...

Allstate protection plans are a 100% Scam

I'm out $1200 because they won't come fix recliner I bought, they've been saying someone will contact you within 2-3 days every 2-3 days for 3 weeks. I'm 18 months into a Worthless 5 year warranty.Definitely stay away from Allstate

Tried to work it out with a seller and they got snotty.

If you want to get pedantic about it like that, the listing (and only the title) stated it It was described wrong. I tried to avoid an INAD but, replies like the one above pushed it over the line.I was willing to work it out.

return

OK. Back in March I had a buyer purchase an item from me in the morning and I was able to ship the item that same afternoon. My site has a NO RETURN policy and it is clearly stated on the listing. Later in the day the buyer had 'changed their mind' a...

Unresolved return

I purchased a ring from a seller on Jan. 3 and received it on Jan. 10. I had some problems with the ring and sent the seller a message with photos that showed the problem. It took a while to take care of it because she didn't see the message until I ...

Refunding a Buyer

The article says "from the drop-down menu" select "send refund".....where is this? I can't find it on the Hub or Orders. I don't want the items back, just refund the money. Thanks.

Hey i ordered phone and got scammed

I bought phone as guest now its impossible to get help since instead of phone some vaping atomizer came and i do not even smoke. Each time i try to get help it gives me this virtual agent and it wants me to pay 1 dollar to chat with expert i try then...

How to return faulty iPad and leave honest feedback?

I purchased an IPad a few days ago from a shop on Ebay, selling refurbished ipads. The battery life is awful, it goes from 100% down to 0% in less than 25 mins, the seller advised me to give it a full charge a few times, which I've done, but there's ...

Fraudulent Claims by Buyers not being investigated by Ebay Seller Protection

Sold two products recently. In both cases buyer claimed they did not get what they ordered to avoid return shipping cost and still get a full refund. In both cases they actually got and returned the exact option that they ordered and Ebay did nothing...