Returns

Forum Posts

Sorted by:

How return the money to the buyer

Item was returned by the buyer. I am trying to return the money to the buyer, but it is not working. Can ebay automatically deduct it from my account?

ebots defend the buyer...look what he sent back to me

https://youtu.be/TQ-bYunPfyE?si=1dU6YR5S-Qk7UJoNThis proves the damages could not have been incurred during shipping (unless the government took the screen out of the box and padded envelope, scuffed and added black marks and then bent it, followed b...

Frustrating return experience

I purchased an item from an eBay seller. It arrived damaged. I notified the seller with photos of the broken item. I started the return. The item arrived on a Wednesday and by Saturday I had dropped it off to the carrier for the return. Per eBay sell...

Empty package returns scam

Anyone else getting the empty package return scam?

Purchased item. returned iten per sellers instruction, recieved only a partial refund .. WHY ??

In good faith, I purchased an item (headlight) from a seller, when I received the item. it was in no way what was advertised.. The item in no way would work with my vehicle.. Returned item in better condition than when I recieved it ( cleaned the len...

Return dispute question

Hello! Hoping someone can help. I had a buyer purchase an item; unfortunately notifications went to spam and I didn’t see so didn’t ship. They asked to cancel, which I also didn’t see until after 3 days, so couldn’t cancel. I tried to refund, but eBa...

Returning item

The seller accepted return. I have posted by EMS and the tracking number is EB083010167KR.How can I notify to the seller? It was impossible to notify the returning details to seller.Order number:02-13379-37828Item ID:122751695533Date opened:August 24...

Ebay tracking not showing my return completed.

Here's my problem. I returned an item to a seller using their return label, and when entering the tracking number FEDEX# 3920 6287 4803 it clearly shows it was accepted, and signed for, yet the Ebay return feature does not show it was returned. I onl...

Buyer Fraud - Returning a completely different item

I know this is an old & painful topic...Buyer bought $40 power tool switch with serial number on it... (24AK220F) Opened return claiming it 'didn't fit his tool'. Item arrives back...and its his old worn out broken switch with serial #2064CJ (made in...

I received a bootleg instead of my order. Now eBay is glitching on my return request.

Thanks in advance to anyone who can help. I purchased what was advertised as an authentic collectible plushie two weeks ago. The seller provided photos of an authentic item, yet sent me a bootleg from China instead of their listed shipping location i...

Nintendo 3DS XL listed as liquid damaged, wouldn't turn on when buyer received it

I have a buyer who purchased a liquid damaged New Nintendo 3DS XL, I put in the description that it still turned on, but I had it listed as for parts/not working, but when they received it the 3DS no longer turned on but it still charged. What do I d...

How long do return cases usually take?

I sold something a while back that went to an authenticator then the buyer. Buyer was unhappy and opened a return case. I would like the buyer to be happy with the purchase. The return case was made back around July 28th. I have access to the funds. ...

Ebay motors new free returns policy.

I sell mainly on Ebay motors and they are now forcing the free return policy on us. I see that my prior listed items still have the buyer paying for the returns so if i don't change them to the new policy will I lose my Top rated seller status?

Sterling Silver Bowl Return

Hello!I sold this very expensive sterling silver large bowl in excellent condition, the buyer claims it was damage during shipping due to poor packing and box.....Here are the pictures where the base of the bowl is separated from the bowl. It's so ve...

Buyer sent item back to wrong addess

So I sold a knife ($200) to a buyer in New Jersey..first he said he was out of the country and would look at it when he returned ..About two week later he sent a message wanting his money back for a damaged knife..the knife was new the only time out ...