Returns

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Unable to refund return shipping cost.

I am very new to eBay. Through my own mistake, I had a return. The buyer was very understanding and even left positive feedback. He has been refunded his purchase price, but I would like to refund his return shipping costs. I can't figure out how to ...

Communication ( or lack thereof) with ebay...

I had a significant problem with an item I purchased on 12/17/24 and I notified ebay of the issue. Never heard a word from them. Some health issues the 1st quarter of 2025 did not allow me to followup as I should have but when I re-contacted them on ...

I can't select number items returned on multiple item order

Previously, when I received defective items from a multiple-item order, I was able to select how many units I wanted to return. Now, that option no longer appears—the system automatically selects just one item for return. This issue is occurring acro...

Once you close a return, does Ebay no longer give you the option to return that item?

I hastily canceled a return that I initiated with a seller who had terrible customer service. Now that I do want to cancel, Ebay does not seem to give the option. I messaged the seller that I would even just mail it back. I just don't want the thing ...

Shipping label

Help! How do I send a buyer a return shipping label. I have followed the instructions listed but it does not bring me to the option to send the label.

Buyer Fraud - Returning a completely different item

I know this is an old & painful topic...Buyer bought $40 power tool switch with serial number on it... (24AK220F) Opened return claiming it 'didn't fit his tool'. Item arrives back...and its his old worn out broken switch with serial #2064CJ (made in...

Seller doesn't accept returns for this item

I ordered a laptop charger that a seller listed as having only been used for a week. When it arrived it made a rattling noise like there was broken plastic inside and there was a smooth spot on the side they didn't show in photos that looked like the...

trying to return a part that does not fit my vehicle seller will not respond

The part that was sent does not work on my 2005 ford f350 fleet truck, seller wants to see a picture which i can provide through the phone , they will not send a phone number. the seller will not return my request, what should i do?????

Ink cartridges Canon PG-210XL & MP260 The Black cartridge Has practically no ink. I have shaken it,

& still there is practically no ink. Even though I purchased it at the end of March, I did not install it until just last week. I am 90 years old, & have been in and out of the hospital for 2 hip operations. The package said Genuine Canon ink cartrid...

returns

how do I return ?

Sellers beaware of Ebay return shipping charges

I've been selling on Ebay for over 25 years and have gotten very few returns. I offer free shipping and free returns. I ship items using USPS and in the past Ebay has always given the buyer a USPS return shipping label. But it appears that has change...

eBay DID Protect Me — Return Fraud Shut Down, Funds Restored

Just wanted to share a recent experience that gave me a lot more confidence as a seller—and to give credit where it’s due.I recently had a buyer return what was supposed to be a Rock Steady Stair Climbing Cane. The original item weighed 5 lbs and shi...

Exchange

I sell hats & belts. How do I deal with an EXCHANGE of sizes? All I'm seeing is Refunding.Does my customer have to return for a refund, then repurchase?

high returns in the suit department

all of the sudden i am getting a high amount of return based on items not fitting the buyers. ALL OF THE MEASURMENTS ARE IN MY DESCRIPTION, DOES ANYONE READ? I sell higher priced items such as suits, sport coats, leather goods. I received a warning f...

Resolved! REturn label not used, created new label with insurance

Did not use ebay return label, instead used fed ex shipping wityh insurance and signatured required, can't find anywhere to input new tracking number to ebay for the return and my refund.