Selling

Forum Posts

Sorted by:

Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...

The buyer order is cancelled

Hello, the buyer order was canceled automatically by eBay(System issue), after contacting ebay , they cannot do anything about the defect and the negative feedback i received. Is anyone else here having the same issue? Thank you

Return

I have a return case open about which I accidently sent an offer to buyer as a respond of return request. Now, the buyer and I agreed to a slightly higher amount than the offer I've already sent him. How can I refund him the rest of the amount. He is...

Changes to Refund a Buyer form?

The changes to the "Refund a buyer" form/page do not make any sense. I can no longer issue a simple refund for shipping costs (I do a lot of combined shipping). Now there is no clear way to see what the purchase amount is and what is shipping within ...

Resolved! Beware of scammers

If you are a seller that is interested in keeping their customers happy, you are a mark for a scam. First, the scammer finds an item that is totally underpriced. Second, they claim the postage is too high for the underpriced item. If they succeed at ...

Help, buyer wants to return used item

Hello, i know this topic has already been answered many times but i could really use some advice on my particular problem. basically i sold a camera stabilier (Zhiyun crane m3s) used (like new) for $100 less than retail because although it supports m...

Resolved! Return Scam - so simple but super effective. What should I do?

SHORT version:The scammer returns packages using their "own shipping label" to the same zip code as the seller's return address. eBay's "AI system" thinks the return is complete and immediately processes a full refund, despite my efforts to contact e...

Usually what actions can you take if the buy wants a refund because of his own problems

I sold a second-hand AC (air conditoner) unit with onsite local-pickup.Usually what actions can I take if the buy wants a refund because of his own problems?He states he can not buy proper accessories now so he wants a return.I offered to do the fixi...

Resolved! Buyer wants a refund, what do you think??

Hey community, I recently sold a rather expensive fly rod/reel combo and buyer bought it pretty quickly with no discussion on the cost and 30$ shipping, which I was surprised of. Regardless, I packed it and sent 2nd day air UPS. He received it and im...

Buyer returned opened trading cards and ebay's money back guarantee refunded him

Been using eBay for years now to only buy but just recently started selling on here. I just had a buyer that bought twice from me first time was a $1000 order and that was okay second time was a $1250 order he claimed to have "dented" boxes which is ...

Buyer requested refund because they didn't like item

Thanks for the help - figured it out

Resolved! Question: Buyer returned item claiming it was defect

I sold a laptop and had it marked as open box. I described that I had used the laptop for over a year, commuting to school, and such; however, I had it under a protective skin and its been maintained in pristine condition. A buyer purchased item; how...

Resolved! Has anything like this ever happened to you guys?

I sold a brand new sealed copy of this game to a buyer(highly rated seller/buyer as well from Mercari) and he returned it stating the disc was loose inside the sealed game. When I received it back, I relisted it as loose disc inside but sealed game ...

Account permanently suspended after buyer buy Rolex send back wrong item

My dad passed left me a full diamond Rolex day date I decided to sale on eBay had a buyer buy and pay I shipped was delivered everything was fine 3 days goes by received notification buyer wants return item not as described red flag everything matche...

Money Back For Allstate Plan?

I got scammed on eBay purchasing a phone that the seller never shipped. I bought the protection plan with it and now they won’t let me get a refund even tho I never got the phone. Anyone know what I can do about this?

Return and payment dispute

I have a buyer who claimed my legit channel bought La Mer product is not authentic due to some “smell like a cheap cream” reasons (have you ever used this product before or you’re gonna scam me?). She didn’t take my partial refund based on my purchas...