Selling

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Shipment got lost

I had a shipment get lost by USPS. Tracking showed it was scanned by USPS and got to the buyers area and then sent to the "mail recovery center". The shipment was late November. The buyer tried to file for a refund through the USPS and got no respons...

Ebay Charging me an extra 5% on my sneakers and clothing because of items not passing authentication

I own two small shoes and clothing store in Michigan. Recently over the past year, ive noticed ebay has been extremely picky on items that are sent in for authentication before going to the buyer. Some of these items have not passed for wrongful reas...

Resolved! Is an item really paid and can I ship

I sold and item on 12/5 and had the [Require buyers to provide a payment method before they place a bid] (aka autopay) button selected which allowed the buyer to have 7 days to pay for the item. Seven days pass and I get a message that You marked thi...

Blocked Buyer List / Message Block (v2.0)

TL;DR: When buyers are added to a seller's Blocked Buyer List (BBL), messages from that buyer are blocked and the seller has zero control. Pain point since Summer 2023 when eBay made an unannounced change that is still catching buyers and sellers in ...

I am trying to add a video and it keeps getting rejected

At first I thought it was because of the length of the video (it was 2:20). I cut it to 1:40 - no go. 1:20 - no go. Finally I cut it down to EXACTLY 1:00. Size: 17MB. Still not getting approved. Can anyone explain why? All there is in the video is me...

Strange message

HelloStrange messageThe other day I received a message from someone who has zero feedback and zero everything else.And the message was like this:Glad you decided to make junk drawersAnd I didn't know what to answer.And I replied like this:HelloThank ...

New Seller. Need advice from Experienced sellers on how to handle this buyer

Buyer asks me to give USPS specific instructions, which I can't do, and they say this will be taken by a friend to an international destination. I'm a fairly new seller and this is my biggest sale. This makes me nervous. I don't want to handle this i...

SALES COMPLETELY STOPPED 5 DAYS AGO

So sales completely stopped again.. I thought the holidays would bring no stoppage, but no! I feel it is a definite shadow ban on my store listings! When sales start back, they are regular! This started after updates in September! Im down 50% since t...

Selling help with delivery issue

I have messaged the buyer letting them know that I am keeping an eye on their items and have called USPS, but I am not sure what is the best way to proceed. There has been no response. California to New York..sitting in New Jersey Here is the time-li...

Resolved! (A Dumb question?) about recordkeeping

I use a spreadsheet to keep track of goods bought to resell; cogs; date it sold; how much; profit/loss.The last column is "refund".If I buy (example) a Widget for $1 to resell. Price it at $10. It sells for $10 and The buyer returns it. In the REFUND...

how do i END an active listing?

I want to end a current listing in my store tthat i sold on another platform. How can i do this?

selling and dealing with buyer

Hello everyone. I hope someone can give me some advice. On 12-10-2025, a buyer purchased an item from my listing. The buyer already paid for the item BUT the buyer didn't leave a name for the item that I need to make. So, since 12-10-25 and until now...

Buyer claims they received a different item than what I had sent

Never had an issue like this happen, so I would appreciate some help on what to do. About two weeks ago, I had sold a jersey to a brand new buyer. A day after it was delivered, they opened a case for doesn't match description or photos. Their respons...

Resolved! boycott?

A friend says there is a boycott right now against Ebay/Elon Musk. I am not on social media so I don't know. Sales are down quite a lot though, compared to a good week last week. Anyone know about such a thing?

My December sales have been a bit slow thus far.

My December sales have been a bit slow thus far. Last year, December was a banger month. How's everyone else doing thus far? I'm thinking of running a storewide 10% off sale. Has anyone else found that to give you a significant boost? I like to sell ...