Selling

Forum Posts

Sorted by:

how to return a product buy with Cash on Delivery

I sold an (**bleep**) 100% authentic 2004 Dior Jacket to a guy. Everything went well, money is on my bank account. Almost two weeks later he initiated a return/refund process and wrote me that the buttons are fake (which we cleared up aren't). He 100...

Resolved! Sales have been fine - am I the only one?

I read a lot of complaints about selling - slowdowns, no visibility, low-ball offers. I'm a big believer that you just have to work for your success. Many here seem to think that eBay and potential buyers owe them a steady stream of profits. I just f...

Why Am I Being Sent to Collections??

Hi everyone. I had some difficult issues with a buyer the beginning of the year. She falsely claimed to not have received an item and I won the appeal. The issue went back and forth and she eventually filed a chargeback. I filed a claim with my bank ...

How do you respond to buyers complaining about shipping price post-sale?

With the changes in types of messages I've been getting, I'm beginning to re-evaluate to adjust my reply tactics accordingly. I haven't had many of this specific type of post-sale shipping price complainer in awhile until recently, I got 2 in the las...

Appeal or not?

So frustrating, one of my listings keeps getting violated and removed with the reason that it is violating the Adult Items Policy. 5 times now its been removed. Here is another beautiful example how ebay refuses to be clear and actually be helpful. T...

help with a 'restricted item' sent to the UK

hi there, I recently sold a GI Joe figure to a buyer in England. I'm in the US. I packaged and sent the figure, same day, but the latest update from the Ebay issued tracking number (from 8 days ago) says the package is restricted and will be returned...

SHIPPING LABEL

I purchased the shipping label, clicked to print the label. Printer went into error mode, saying it needed new cartidges. I put in new cartidges, but printer continued with message. Since I can't get printer straightened out, how can I get another la...

"In 1 Cart" Confusion

Hi all,Several of my listings have a notification that says "In 1 Cart." What does that mean? The items with this notification never sell. I thought the "In 1 Cart" notification was supposed to go away after 24 hours if the item is not purchased. For...

First-Time Seller — Selling a Laptop with 'Buy It Now' or 'Best Offer', What to Expect Next?

I'm a first-time eBay seller and could use a bit of guidance on the process moving forward.I listed a used laptop for $300 with a Buy It Now or Best Offer setting. I received two offers:One from a buyer with 100% positive feedback (367)Another from a...

Well, this is a new eBay selling tip urban myth for me.

Just when you think you've heard all the eBay selling tip urban myths, I stumble upon a new one. I came across this on social media from a seller trying to generate more sales: "So I’m trying the theory of buying something on eBay to generate more sa...

Message To Customer Blocked Offensive Language.

I was chatting with a customer about dogs. She lost her dog, and we were just discussing them. My dog that I mentioned was a Shih Tzu My message wouldn’t go through and I got this message Threats and offensive language policy. Said it had offensive l...

Resolved! How to contact buyer, please.

I've just sold my first posting in a couple of years, but didn't know it until today - which is a week too late. So I'm packed and ready to ship first thing tomorrow (Monday) and I'd like to notify buyer that I'm sorry to be so late. Can anyone help ...

Negative Feedback and False Remarks!

A buyer requested a refund through private messaging for an item for a mistake on the description! I stated that I would refund the money in full once I received the item back. At the beginning of May, I sent the return shipping label. The item has n...

Heads up: changes to Seller Initiated Offers (SIO)

Recent & upcoming changes to SIO. eBay recently launched an offers management page. Currently only automated offers are included. Find it by navigating to: Seller Hub > Marketing > Offers Here's a screenshot from last week's Seller Check In showing t...

How to handle a eBay sale that was returned to sender (me) ?

So I sold a item for $540 maybe a week and a half ago or so. Shipped immediately and noticed it was returned to sender because there was "no such number" and no mail receptacle to deliver to. The buyer said he's away on work and wanted me to ship to ...