how to return a product buy with Cash on Delivery

[helpline4152]

I sold an (**bleep**) 100% authentic 2004 Dior Jacket to a guy. Everything went well, money is on my bank account. Almost two weeks later he initiated a return/refund process and wrote me that the buttons are fake (which we cleared up aren't). He 100% already has three of these jackets at home and saw that the button/backsides are the same on all of them including the one he bought from me. Now he is claims the positioning/ratio of the imprint on the back buttons "does not seem" the same. He sent pics, that is not true either. 
To me it looks like he just changed his mind and would like his money back. Maybe he's a scammer, I don't know that. I won't refund, I will wait until Ebay get's in. I can prove the jacket is authentic -  from what I've been reading online, Ebay does not care much about what the seller says. 
Does anyone have experience with how this goes down if Ebay gets into the process? 
Much appreciated. 

[ebooksdiva]

If the buyer opened a return for not as described you have three options.

1. Accept the return, issue the return label, refund upon receipt of returned item and relist it. 
2. Refund without requiring a return allowing the buyer to keep the item

3. Do nothing and let eBay handle it, doing this the buyer will be refunded from your account, allowed to keep the item along with that you get a lovely defect against your selling account for cases closed without a sellers resolution. 
It matters not that you think your item is authentic, the buyer doesn't agree. eBay will ALWAYS side with the buyer. 

[kensgiftshop]

If you wait and let Ebay get involved, you won't like the results.

If buyer filed an INAD, and you want it returned before refunding, accept the return and pay return shipping.

If you let Ebay decide, they could refund the buyer from your account and let them keep the jacket and their fee's.

[reallynicestamps]

Also, by accepting the return, you will probably get an undamaged, resellable, jacket back.

Scissors exist.

[sextons-sweet-deals]

cannot help. 

you have no active nor sold listings under this I.D.

[68barbie]

@sextons-sweet-deals I'm pretty sure this is a related thread: https://community.ebay.com/t5/Returns/Return-Scam/m-p/34980056#M53704. 

-C

[inhawaii]

@ebooksdiva  summed it up pretty nicely.

Those are your 3 options.

[ebooksdiva]

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@68barbie wrote:

@sextons-sweet-deals I'm pretty sure this is a related thread: https://community.ebay.com/t5/Returns/Return-Scam/m-p/34980056#M53704. 

-C

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@68barbie 

I believe you're right. The OP in both threads used the same word in parentheses but the mods edited it out in this thread. They are the same.

[chapeau-noir]

"Stepping in" is eBay speak for "lose your shirt."

Just take the return - chances are, you'll just get the jacket back - your buyer may have already worn it to some sort of occasion, or just changed his mind. We have little to no protection on eBay.

[12345jamesstamps]

I feel like it's a 'groundhog day'...hearing about this in the past.

[kensgiftshop]

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@ebooksdiva wrote:

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@68barbie wrote:

@sextons-sweet-deals I'm pretty sure this is a related thread: https://community.ebay.com/t5/Returns/Return-Scam/m-p/34980056#M53704. 

-C

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@68barbie 

I believe you're right. The OP in both threads used the same word in parentheses but the mods edited it out in this thread. They are the same.

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Thought I had read that before.

The OP here is registered in India and the other is Germany.

[glorybells]

@kensgiftshop , same person listed on two different sites?  Is there anything hinky about that?  Just curious,sounds weird to me.

[chapeau-noir]

Whoa - and then delivered COD?

[kensgiftshop]

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@glorybells wrote:

@kensgiftshop , same person listed on two different sites?  Is there anything hinky about that?  Just curious,sounds weird to me.

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On the other post, on 3/12, they said the buyer canceled the return and decided to keep the jacket.

Ya, a little weird.