Ask a Mentor

Forum Posts

Sorted by:

Resolved! Seller fraud , item not shipped but provided tracking to near by address.

I’m seeking advice on how to handle the following issue. The seller failed to ship the item to me, instead providing me with an UPS tracking number for a nearby address. Naturally, I didn’t receive the item. I contacted UPS, and the tracking indicate...

Item never received

I have ordered this item in November of 2024 and still have not received it I've contacted the seller given them the information and still nothing add a matter of fact the item is still on the way as power tracking number what is one to do now when I...

Diamond Bracelet Refund Request

I sold a very nice Zales Diamond Bracelet. It was authenticated by eBay. The customer said the bracelet was only 7” and not 7.5” I’m not convinced I measured it wrong. I offered $100 to get an extension. But now he wants a full refund. I think he’s j...

Report a seller whose selling non authentic footwear?

I purchased a pair of jordan 4 and once I received them I compared it to ones I already had. To then come to find out what I received were non authentic. Now the seller is not responding and i'm not sure what to do. Do you all have any suggestions?Al...

Am I responsible?

Buyer requested return on an item stating item was received damaged when infact it was received as described and after buyer washed the item she says "5 buttons fell off and she doesn't sew." Is it my responsibility?

Code 3061...anyone have advice regarding getting ebay to solve the glitch?

Was bidding on about 30 items that I have saved, one eight of them then all of my bids stopped bidding and eBay would not allow me to place more bids saying that I had unpaid items,( 3061)....Over 20 years as an eBay customer never had an unpaid item...

I inadvertently violated an eBay policy when I listed an item (I'm not experience in listing items).

I can't seem to revise the listing to remove the violation. Help?

Customer wants a refund on an item that was authenticated with eBay.

The bracelet I sold was authenticated with eBay but the customer says it wasn’t a full 7.5 inches in length. They said it was closer to 7”. I offered $100 to add an extension. I think they just had buyers remorse. I don’t feel like I should have to o...

Buying a vehicle on eBay

I'm considering buying a pickup on eBay. The seller says eBay has the truck in Omaha and will contact me tomorrow to perform the transaction. Has anyone else bought a vehicle this way? What should I know and do to protect myself? Also, what would the...

How do i disable autopay as a buyer.

How do I disable autopay

Return request

3rd party sales

How can I get a person with Ebay and not Ai? Want to report Seller doing 3rd party listing and sales.Didn't realize it was 3rd party when I purchased Hair roller. They used Amazon to buy product and then Amazon shipped to me. I could have done the sa...

Seller asking to repay him with a discount after a refund because it past delivery date

If anyone can help me out on this please. Seller created a shipping label on 6/26 and after a few weeks there was no movement on my package. So I asked him for a refund if there was no update on 7/10. A few days later I got a refund on 7/14. Then on ...

CPAP Accesories - Masks - Tubes - Complete Sets

NOT the CPAP Machine itself. Just getting back on ebay after 3 year absence. Started listing again. 2nd day. Put up a NIB Resmed Airtouch Mask, MASK ONLY, and got a Policy Violation warning, along with the listing taken down. There's literally thousa...