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Custom Item Description--I don't want to use part of my regular description

In an answer on another thread, Justin suggested that an 800-character Custom View be created using the beginning of my "regular" description.

 

I don't want to do that. 

 

Question:

 

Can I create a separate 800-character Custom View block of html that WILL appear on a mobile device, but NOT on a PC?

 

Comment:

 

If eBay doesn't provide a character counter when a seller creates one of these Custom Views, this is going to be a colossal pain in the rear!

Message 1 of 34
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Custom Item Description--I don't want to use part of my regular description


@readabouthorses wrote:

@smick55 wrote:

None of this makes any sense to me at all so I really wish someone would dumb this down for those of us with no knowledge of html, css, or whatever else you are talking about.

 

It sounds like blank lines between my sentences will use up my 250 word limit. Do I have to remove all of those?  What does 800 word limit apply to?  Does my link to my other items mess up the count?


It isn't words ... it is characters. Big difference. You can't say much in 250 characters.


Yes, sorry I mistyped that.  I realize it is characters but I still don't know the answers to my questions. tks

Message 16 of 34
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Custom Item Description--I don't want to use part of my regular description


tealt wrote: @tealt

I don't want to surround any of my regular description with the div and span html tags.

I want to create a completely separate text for my 800 Character Custom View that is different from the "regular", full description.  I want that Custom View to be invisible to PC users.  Can I do that.  How?


 

@Anonymous

To answer the question by tealt, asking for two description blocks, if we use eBay's tags, and mark summary content as display:none to hide it in the full description, will the text still be extracted and displayed in the summary?

 

 

<div vocab="http://schema.org/" typeof="Product" style="display:none"><span property="description">

...summary description here...

</span></div>

 

<p>Regular description here</p>

 

 

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 17 of 34
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Custom Item Description--I don't want to use part of my regular description

ebay Blue, please answer!!!!

 

I asked the same question when the Board went live, but ebay still hasn't answered. 

 

Here's my best guess:

 

If a seller creates a customized Mobile description summary (800 characters or less), it will be a substitute for the ebay generated 250 character Mobile description summary.

 

The ebay generated summary ONLY shows up on Mobile, NOT on a PC.

 

I would assume the same is true of the seller generated summary, since it is just a substitute for the ebay Mobile summary.

 

THAT would be logical.

 

This being eBay, we cannot assume that logic will prevail, and that is why we need a response from someone from ebay.

 

 

Message 18 of 34
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Custom Item Description--I don't want to use part of my regular description

Hi my-cottage-books-and-antiques, Your assumption is correct. Summaries will only appear in mobile experiences, whether they are ebay-extracted or seller-generated.

Thanks!
Justin
Message 19 of 34
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Custom Item Description--I don't want to use part of my regular description


@my-cottage-books-and-antiques wrote:

ebay Blue, please answer!!!!

 

I asked the same question when the Board went live, but ebay still hasn't answered. 

 

Here's my best guess:

 

If a seller creates a customized Mobile description summary (800 characters or less), it will be a substitute for the ebay generated 250 character Mobile description summary.

 

The ebay generated summary ONLY shows up on Mobile, NOT on a PC.

 

I would assume the same is true of the seller generated summary, since it is just a substitute for the ebay Mobile summary.

 

THAT would be logical.

 

This being eBay, we cannot assume that logic will prevail, and that is why we need a response from someone from ebay.

 

 


All,

 

Your complete item description is available on both mobile and desktop.

 

The difference is, on mobile, the screen is small, so we can't show the entire description when the buyer first opens your item - they can always click through to see the entire description. We used to not show any portion of the item description and buyers would have to click through. By showing the 250 character summary - pulled from your description - more buyers bought the items when on mobile. 

 

The options coming to you in summer will be you can tag specific content - up to 800 characters, or keep your listing to 800 characters or less and only use text we will display the entire description.

 

If you have not looked at the mobile expereince I encourage you to do so. It is very different from the desktop experience and more and more buyers are using mobile devices - you want your descriptions to be mobile friendly. 

 

eBay mobile summary only is on mobile, not desktop, but even if you create your lisitng on a desktop - create it with mobile in mind.

 

Thanks for selling on eBay

 

Brian

 

 

 

 

Join us at eBay Open this September! eBay.com/ebayopen
Message 20 of 34
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Custom Item Description--I don't want to use part of my regular description

brian_burke@ebay

 

More clarification please.

 

If I tag a summary block in my full description, I know that only the tagged summary will appear in the mobile preview and the full description will appear on click-through.

 

However, I also assume the tagged excerpt will still display in the full description.  In my mind, I would just highlight the section to pass through in addition to displaying it in the full description.

 

Many would like to have two descriptions, the summary and a different full description.  There is some confusion over whether the tagged portion will remain visible in the full description or whether the tagging will hide it there.  If tagging does not hide it, can we add css attributes to eBay's tags to do so, or will that interfere with the extraction?

 

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 21 of 34
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Custom Item Description--I don't want to use part of my regular description


@shipscript wrote:

brian_burke@ebay

 

More clarification please.

 

If I tag a summary block in my full description, I know that only the tagged summary will appear in the mobile preview and the full description will appear on click-through.

 

However, I also assume the tagged excerpt will still display in the full description.  In my mind, I would just highlight the section to pass through in addition to displaying it in the full description.

 

Many would like to have two descriptions, the summary and a different full description.  There is some confusion over whether the tagged portion will remain visible in the full description or whether the tagging will hide it there.  If tagging does not hide it, can we add css attributes to eBay's tags to do so, or will that interfere with the extraction?

 

 


That's exactly what I want to know!  I'm a "many".

 

I hope you get an answer from eBay which indicates that they understand the question.

 

I don't know what css is, but if it will get me what I want, I learn.

 

 

Message 22 of 34
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Custom Item Description--I don't want to use part of my regular description

What happens if the tagged content exceeds 800 character?



VintageCarMagazines

Message 23 of 34
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Custom Item Description--I don't want to use part of my regular description


@brucel64 wrote:

What happens if the tagged content exceeds 800 character?


That is a very interesting question.

As a programmer, I would guess the content would truncate at 800, but I would hope that eBay would truncate between words and not in the middle of a word and that they would use an ellipses (...) at the truncation point.

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 24 of 34
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Custom Item Description--I don't want to use part of my regular description

That's why I ask. They only go to 800 characters if the description is less than 800 otherwise they only pull 250 (my understanding so far).

 

Will eBay just truncate at 800 or will they try to extract 250 characters the same as if there were no tags?

 

If they extract 250....is it the first 250 or do they use some other method?



VintageCarMagazines

Message 25 of 34
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Custom Item Description--I don't want to use part of my regular description


@brucel64 wrote:
They only go to 800 characters if the description is less than 800 otherwise they only pull 250 (my understanding so far).

Will eBay just truncate at 800 or will they try to extract 250 characters the same as if there were no tags?

If they extract 250....is it the first 250 or do they use some other method?


@vintage-car-magazines

 

If there are no tags, and the code exceeds 800 characters, or includes complex HTML, eBay will extract a 250 block of whatever text they want, and my experience is that they extract nonsense with no rhyme or reason. I posted a screenshot I captured today where I had a full item description, and eBay captured sample "ipsum lorem" greeking text from my terms tabs.  How silly is that? It wouldn't match any keywords. It probably matches some repetition algorithm (same sample text over and over again).  I have performed extensive testing in the past to try to get real content into the summary, to no avail (which I reported to the Mobile App programmers in a face-to-face meeting last Sept). The only method that worked was to produce only short, plain text, and then that text finally appeared in the summary.

 

So, let us assume you will use the new tags, and then let's look at it logically. 

 

eBay says you can mark up to 800 characters. eBay has to find the markers first, and if they use some sort of element parsing like XML or HTML, they will find whatever content is between your markers. So if your markers include 1200 characters, eBay should retrieve 1200 characters.  But, once they get your content, they should truncate it down to their 800 character limit. There would be no reason to "look for" a 250 block in that 1200 block since you have already performed the "look for" task with your markers. I would expect truncation so that the first 800 characters (up to some word break) would appear.

 

Of course, eBay could come up with some other scheme, so what seems most programmatically logical may not prevail. Smiley Wink

 

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 26 of 34
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Custom Item Description--I don't want to use part of my regular description

All of this makes me very thankful that only 13% of my sales are mobile!

 

 


I love you forever, Christie! Fly high, precious daughter 1/14/1987-12/20/2016
Message 27 of 34
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Custom Item Description--I don't want to use part of my regular description

Yeah, I plan to use the tags because it provides me some control over what's seen as opposed to being stuck with whatever eBay comes up with that may or may not be relevent.

 

If they truncacate it's a non issue but if not then whatever controll was attempted is lost. IT's a matter  of how much time is invested in counting characters. It's not difficult but even copy/paste is an extra step and with OOAK items every additional step adds up quickly.



VintageCarMagazines

Message 28 of 34
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Custom Item Description--I don't want to use part of my regular description


@brucel64 wrote:

That's why I ask. They only go to 800 characters if the description is less than 800 otherwise they only pull 250 (my understanding so far).

 

Will eBay just truncate at 800 or will they try to extract 250 characters the same as if there were no tags?

 

If they extract 250....is it the first 250 or do they use some other method?


My understanding of it is that if your description is less than 800 (ie: 799 characters or less) then it will all display on mobile.

 

If you have any line breaks, each one counts as 50 characters since that is about how many characters display in a single line on the mobile view.

 

If your description is 800 or more characters then the bots will use keywords to choose what characters to display. It's not necessarily 250 characters - it's a 250 character LIMIT. If you look at the screenshot example provided in the seller update, their example was only 1 sentence that was 139 characters (I think). They could have included the 2nd sentence and still been below the 250, but the 2nd sentence was not flagged with keywords so only the 1st sentence was displayed.

 

So let's say you have a listing and the bots only recognize one sentence to display in mobile and that sentence is 50 characters - then that it what will show. They won't automatically show 250 unless you have keywords throughout those 250...

 

I don't know if you specifically tagged say 805 characters if it would truncate to 799, or truncate based on keywords (up to 250 characters) but that's a good question. It would make sense to me that they would truncate to 799 (see @shipscript's above post), but we won't know until tested or until eBay confirms...

 

The good thing is that based on a screenshot one of the blues provided in this forum, there will be a very clear "MORE" link right below the truncated text.

 

I am hoping eBay will take a look at the thread I posted in this forum with my suggestions on this new feature. I don't have a problem handling html, but with the way the SYI form is currently laid out, it will be a lot of work to do custom tagging for each listing. Plus, if they implemented my suggestions then they could literally force users to stop typiing further characters in the proposed mobile text field when they hit 799.

 

What I'm leaning towards is writing something generic like "If you are on a mobile app, please click the below link to view the item description." and just copy/pasting that surrounded by the tagging html to each listing.

Message 29 of 34
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Custom Item Description--I don't want to use part of my regular description


@prefontained wrote:

What I'm leaning towards is writing something generic like "If you are on a mobile app, please click the below link to view the item description." and just copy/pasting that surrounded by the tagging html to each listing.


@blackbird*singing

I would then suggest predefining a dropdown insert on the editor.  Additionally, an insert could be the way to handle the tagging by creating in insert with the mobile tags and a placeholder word (assuming inserts will be available on the new seller hub listing editor). An insert would not adhere to the character limit, since it allows up to 4000 characters.

 

Of course, your suggestion of generic text assumes the tagged text will appear only as a mobile summary and not as part of the larger description. This needs clarification from eBay.

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
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