Hi all, I've been selling on eBay for a while, but this is my first
experience with something that appears to be fraudulent, and I'm unsure
my next steps. I got positive feedback from a buyer, who then initiated
a return which was automatically appro...
I'd like to refund a customer who ordered something, but I don't need
them to return the item to me. Currently it appears the Returns
Dashboard only allows refunds for items that are returned or in transit
to be returned. Is there anyway to propperly...
Hi all, I've had some DVDs that haven't sold, so on a regular basis, I
re-list them. I don't have a huge inventory on eBay, and still have
plenty of open "slots" for free listings. But of 8 items I wanted to
relist, 5 of them had 35 cent fees attache...
I made a purchase from a seller and paid for it via PayPal. They
refunded me for the item as [they claimed] the item had sold the prior
week and the item wasn't supposed to still listed. No problem - I
understand these things happen. But now the item...
I heard back from the buyer and it was an accidental return request.
They were able to cancel the return request and all is well. Thanks so
much for all your help!
I am hopeful that is what it turns out to be. I definitely had to take
some time to word the e.mail well, as pointing out to someone that they
probably made a mistake, can come off as quite arrogant! Hopefully with
them being a seller too, they will ...
Thank you, all, for your quick and informative replies! I went ahead and
e.mailed the buyer to confirm that they really did mean to send a return
request to me. Judging by their account age, feedback score, and
storefront, I really, really don't get ...
The funny thing is, the e.mail triggers the automation in my case and
alerts the inventory picker. Yes, using eBay API might be better, but
eBay doesn't give valid data via the API [the Final Value Fee, for
example, is off by 30 cents when using the ...
I am in the same boat. I have procmail recipes setup to look for "your
item has sold" and run actions on that e.mail. I get the shipping label
one now only. I do not get an e.mail when I ship the item, even though I
have all the checkboxes selected a...
