Hi! Newish seller here looking for some guidance on how to handle a
return request before delivery. New buyer (0 feedback) purchased jacket
(unique, discontinued style) Saturday 1/4/25 and selected priority mail
(1-3 business days). After purchase, s...
Photos of the item sold were in the listing; photos and description
accurately describe item sold and shipped to buyer. Buyer has sent me a
message claiming the item received is a different color than what they
ordered. This is not possible, as I pac...
New seller here and need help. -A new buyer created their account and
purchased my listed item on the same day; they have no
feedback.-International sale through GSP (global shipping program);
buyer is in Canada.-Payment made through eBay (not PayPal...
New seller here and need help. -A new buyer created their account and
purchased my listed item on the same day; they have no
feedback.-International sale through GSP (global shipping program);
buyer is in Canada.-Payment made through eBay (not PayPal...
New seller here and need help. Buyer purchased and paid for an authentic
Coach bag on Friday. I sent buyer a message informing them that package
would be sent out with signature confirmation on Monday.On Saturday,
buyer sent a message demanding refun...
Thank you so much for your reply. I appreciate you reaffirming it is
indeed authentic. I know it’s part of “doing business,” but I couldn’t
help but feel offended at buyer’s insistence it was a fake (buyer had
sent 2 prior messages).Are there other p...
Thank you for your help. I’m SO thankful I hadn’t shipped yet! I had
originally planned to ship Friday when buyer had purchased, but I
couldn’t get to the post office in time. In retrospect, I can now
recognize that was a huge blessing in disguise!
Thank you ebay community very much for all your very prompt and
extremely helpful replies! Your advice was taken - cancelled order,
blocked and reported abusive buyer. Before posting here, I had tried to
seek help from eBay but was not able to get th...
