eBay

tfr888 · 10-03-2024

I need to contact eBay. The instructions say that an option to ask eBay to step in should appear after three business days have elapsed following the date on which a return is opened. But no such option has appeared and three full business days have ...

tfr888 · 10-03-2024

I need to ask eBay to "Step In" and assist with an issue where I opened a return which Seller authorized. This was on the September 27th and today is October 3rd, so three business days have gone by (Sep 30, Oct 1, and Oct 2. Seller has not sent a sh...

tfr888 · 10-02-2024

Seller sold a non-functioning item clearly missing an essential piece as "Open Box". It should have been listed as "For parts or not working". It was like selling a pair of scissors missing one of the blades. It was that obvious. It wasn't an acciden...

tfr888 · 05-22-2023

Are shipping times supposed to be presented by eBay tracking using the Seller's timezone? I am on the East Coast US and shipped a package earlier today (dropped it off at 9:50AM at the Post Office). It was destined for California. It's not yet noon h...

tfr888 · 05-22-2023

I sold an item and have printed a USPS Priority shipping label on eBay. My return address on the label is an old address. I checked my account addresses and my new address is there. I changed it several months ago. So, where is the print-shipping-lab...

tfr888 · 10-03-2024

That 72-hour answer does not jibe with other answers people have given me, referring to three business days. But neither answer reflects actual practice. I don't think the eBay automated return system is dealing correctly with the situation when the ...

tfr888 · 10-03-2024

Thank you for the chat or call option. I will try it when they open at 5 pacific time. The "step-in" link, however, is one of the ones that sends me in an endless loop, always coming back to rest at "You must take action -- return the item".

tfr888 · 10-03-2024

I have actually opened an official return request. The status page of the return request is Seller approved the request and and it also says Seller sent you a return label. But they haven't sent a label, just a mailing address. I messaged Seller afte...

tfr888 · 10-02-2024

Thanks for the info, @nenu-5410 I will give it another day and then contact eBay at that link. All that I see is that the eBay system says the seller informed eBay that return label had been provided to me. Nothing about a fake address.

tfr888 · 05-23-2023

What time zone is eBay using on the timestamps of posts in this thread? It's not eastern US time and it isn't GMT. Looks to be west coast US.

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eBay's system has me going in an endless loop. Is there really no way to contact eBay any more?

No "Ask eBay to step in" option has appeared on 4th business day

Seller has not sent return label on a return they authorized last week; no "ask us to step in" link

buggy tracking data for USPS Priority?

Priority shipping label printed from eBay has my old address. But my account shows my new address

Re: eBay's system has me going in an endless loop. Is there really no way to contact eBay any more?

Re: eBay's system has me going in an endless loop. Is there really no way to contact eBay any more?

Re: eBay's system has me going in an endless loop. Is there really no way to contact eBay any more?

Re: Seller has not sent return label on a return they authorized last week; no "ask us to step

Re: buggy tracking data for USPS Priority?