Have a question regarding an item return. If a buyer opens a return
request once i issue a refund and then the buyer refuses to ship the
item back to me how do I proceed from there?
A buyer has requested an refund for an item claiming the incorrect item
had been delivered. The buyer has also returned the item, how do i send
a refund to the buyer. I cant find the option to refund. Please assist.
Hello, Need an advise regarding an situation, If a customer claims that
a part of an item has not been received, how can we confirm the customer
is telling the truth. It is the possible that the customer is trying to
get the seller send another item ...
Never deal with eBay buyers outside of eBay, the buyer asking to
negotiate the price outside of eBay is something you should not deal
with. Such a buyer can be reported to eBay as well.
Explain to the buyer that you shipped the item and since you have
updated the tracking number it is too late to cancel the order. If the
buyer resists to do so, you can ask eBay to step in. Be polite to the
buyer in all times.
Its best to always use a laptop or desktop when selling, using a desktop
version of the browser to make listings has more features unlike the
eBay app.
