eBay

dear.mich · 08-22-2023

I sold an item. The buyer claimed it was defective and required a refund, I accepted, they sent me back an item with a different serial number. I pointed this out and they admitted that they may have mixed up some items on their end, which I genuinel...

dear.mich · 04-21-2020

Sent sold item to a buyer without tracking (my mistake) they reported not receiving item (very coincidental the only two things i've ever sent without tracking are also the only two things that buyers have reported as missing, again my fault). The bu...

dear.mich · 08-22-2023

I have to sign an affidavit confirming my statement and send it to eBay. They are going to issue a refund to the buyer and release the paid funds from the sale to me. I will ship the item back separately as it’s not my item. In this instance, I think...

dear.mich · 08-22-2023

Thank you for this advice! Was able to explain my situation to an agent and it seems like it will be resolved in a way that makes everyone happy.

dear.mich · 08-22-2023

Just to be clear, I have not refunded yet, I have until tomorrow. I opened the “wrong item” dispute today, will update with result

dear.mich · 08-22-2023

Ok, thank you...how do I contact eBay so that the bots do not handle that request?

dear.mich · 08-22-2023

I opened a "wrong item sent in return" request from the bottom of the return summary and I included all the pictures and pictures of the message where the buyer agreed he must have mixed up the items....

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Buyer returned wrong item, I pointed it out and they agreed, now what?

Buyer wont close refunded case

Re: Buyer returned wrong item, I pointed it out and they agreed, now what?

Re: Buyer returned wrong item, I pointed it out and they agreed, now what?

Re: Buyer returned wrong item, I pointed it out and they agreed, now what?

Re: Buyer returned wrong item, I pointed it out and they agreed, now what?

Re: Buyer returned wrong item, I pointed it out and they agreed, now what?