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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

What happens if the carrier admits they DID deliver to the wrong address?

Just thinking of a couple recent posts regarding tracking with a Delivered scan but buyers saying they did not receive the item. -So apparently the recipient's local post office can look up the GPS of where the package was scanned, to see if it's at ...

Seeking volunteers for experiment about item price notifications

EDIT: Volunteers, please make sure your buyer communication preference IS the default setting (check-marked) to receive notifications of price reductions. Thank you @nobody*s_perfect for pointing this out.Given eBay's changes to seller-initiated offe...

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Why does ebay punish GOOD sellers so harshly for a bad feedback?

Absolutely unfair ebay lowers a good seller's feedback by so many points for one bad feedback. No one in their right mind thinks this is ok. One bad feedback should equal just one point drop. And, if the seller is exemplary with a ton of transactions...

Problems with a buyer

Hello everyone, I am a newish seller here and unfortunately I've already had an issue arise with a buyer. It started out when she bought 3 of my items dirt cheap and then started complaining about the shipping cost. I did the best I could on it and I...

Ebay Support Not helping

I had a buyer dispute a high value item because USPS lost the item. Buyer opened a case and won. Then a few days later the item was delivered. I appealed the case and I was denied. I contacted support and ebay support reassured me that I will get my ...

Let Me Get This Straight..

Ebay will not allow me to sell an Americana salt and pepper shaker set from the 1950s that shows a black man and woman dressed in an Aunt Jemima outfit, BUT WILL allow all types of Nazi memorabilia and coins? Ebay's excuse is the salt an pepper shake...

negative feedback threat unless i accept return.

recently sold a used motherboard and the buyer says it was missing parts, i had in the description what it came with and the pics also showed what it came with. It did not have the NVME heat sinks on it which you can see in the pics and was not liste...

How long does Ebay hide your items. I sold one item in the past week and I'm very good seller.

Yes, how long are they going to hold me hostage in no sales limbo?

Drafts

I always appreciate everyone's help. I gave up posting issues because eBay continues to have so many problems. Months ago and now again for the past week. I use theme and subject in my listings. Months ago they were always located in the same spot. T...

Resolved! Refund or not?

I sold a card and for the past week, week & 1/2 it’s showing it’s just sitting at the post office in his town. He left positive feedback but is now saying he didn’t receive the card. Do I refund or tell him no? Wasn’t very valuable a 7-10 dollar card...

Downgraded store from Anchor to Premium on May 1st. Substantial drop in sales as of May 1st.

Can anyone confirm the relationship between visibility and traffic/sales? We've had an Anchor Store subscription for 8 or 9 years and decided to downgrade to Premium as of May 1st.Since then we've seen a substantial drop in traffic and sales. We were...

Buyer Asked to Put A Trace on Delivered Package

Hi, I'm a seller and I shipped an item to a buyer and it was marked as delivered by USPS. The product says it's shipped USPS on the listing, so the buyer knew it would come via USPS. A few days after it was marked delivered on the tracking, the buyer...

Put an end to "reserve not met" for auctions

Setting a reserve price should be abolished. The only benefit is to the seller to "test the waters" of what people are willing to pay rather than a true auction. It's a waste of time for everyone else. If they wish to set a "reserve price," setting t...

Ended Listings

I had active listings that I ended in December. I spend the winter in AZ. so I took smaller items with me, and ended the larger ones, to relist and add back in my store when I got back. They are all gone now. Is there a place I can go to archive them...

It's Time to Reimburse Buyers for Return Packaging

When buyers receive items not as described or defective, and need to return the item, very often they incurred additional cost to package the item before returning it. That's because, to open the package, one must destroy the onetime use packaging. e...