Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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@clarkphilatelics wrote:
Upcoming changes to VAT regulations in Europe – How will eBay sellers be impacted?
Excerpts from an eBay email received yesterday:
“Starting July 1, eBay will be required to collect and remit VAT on orders up to a value of €150 imported into the EU and sold to consumers. There will no longer be a VAT exemption for small shipments up to €22. For shipments over €150, the buyer will be charged VAT following arrival of the goods in the country of delivery.”
“Share IOSS number for EU imports: In cases where eBay has collected VAT on your shipment into the EU (up to a value of €150), always electronically provide to your carrier the Import One-Stop Shop (IOSS) number provided by eBay. Otherwise, your buyers may have to pay VAT again on delivery.”
UPU First Class Mail International regulations prohibit Merchandise:
Abut three years ago UPU regulations were changed: “Letters and flats must contain only documents and cannot contain any other goods.”
What happens to sellers of inexpensive lightweight items?
Sellers of lower cost lightweight items will no longer be able to ship items like postage stamps, postcards, trading cards, photographs, or color slides “under the radar” by First Class Mail International. If the IOSS number is required on the outside of the envelope, will a customs form also be required? If so, how will sellers ship a five-dollar item? How can sellers survive if the cost of postage jumps from under $1.50 to more than ten dollars?
What can eBay do to help sellers?
The double whammy of no €22 VAT exemption and an eight-fold postage increase not snuff out international sales of lower priced items? Where was eBay when the UPU changed First Class Mail International regulations?
@clarkphilatelics I'm not sure on this, so we're going to look into this and get back to you. Thanks!
A couple weeks ago someone brought up issues with the feedback pop up window. As there are several issues, I wanted to post screenshots for you to escalate. I have used the comments link on the orders page, but we cannot submit screenshots that way.
Issue 1-
Leave feedback for order A. Then go to leave feedback for order B and run into problems. One is that the system tells you feedback was already left for order B when it wasn't-
Another issue is that order B will populate the feedback option, but the leave feedback button is grayed out-
The only way I have found to avoid this is to let more time pass before you try to leave feedback for a second order- but that's not a good solution because it doubles or triples the time it would normally take to leave feedback.
Issue 2-
Feedback windows often appear in Chinese or German-
Issue 3-
When you type a custom comment instead of using a stored comment, you cannot submit the feedback until you click outside the comment box. If you don't click outside the comment box when you're done typing then the submit feedback button will remain grayed out. It's a nuisance.
Issue 4-
You cannot select multiple orders and leave custom comments for each one in bulk. Again- this makes the process take much longer.
Issue 5-
After you submit feedback, the orders page you were on goes back up to the top- losing your place on the page. Yet another nuisance that makes the process take longer.
While not related to feedback, this is an issue related to the pop-ups eBay is implementing across Seller Hub so I'm including it in this post. Pop-ups were recently added to the process of ending listings. Just like the feedback issue, after you end a listing and the pop-up window closes, the active listings page you were on goes back up to the top- losing your place on the page.
Again, while this is not related to feedback, it is related to an issue with the feedback pop-ups mentioned above. The alternate language issue appears intermittently in other areas across the site including the sign-on screen, tracking pop ups, and more. As you can see below- this is on the .com site.
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Edit: a reply to your comments can be found here
@c.b. wrote:
I have concern about an ebay charge on our bank account that ebay c/s cannot see where it came from ebay... but my bank is showing originated from ebay. It is reported to the bank, and the bank is investigating, but whether it has to do with ebay or not, there could be something going on that should be reported to someone at ebay immediately. it may be explained... but, just in case, who can i alert so someone can get a jump on it if necessary?
@c.b. This is a tough situation because if we don't have a matching charge showing in your eBay account and it's only appearing in your bank account, we're not going to be able to tell where the charge came from without more information that is in eBay's system.
It sounds like you're already taking the correct steps in reporting the charge to your bank and contacting customer service. If you need more information from your eBay account going forward, continuing to work with customer service would be your best bet. I hope that everything gets resolved.
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@my-cottage-books-and-antiques wrote:
One of the most effective ways to sell books on ebay is to lot them together...sometimes by author, sometimes by genre, even the color of the bindings. Now, with the new item specifics, ebay requires "title" and "author", but obviously when selling a lot I have multiple titles and sometimes multiple authors. It has been suggested that we use "Custom bundle" as an item specific, which then provides a certain number of characters to describe the lot But this does not really answer the question: what do we put in the Title and Author item specific? They are required, so we can't simply ignore them and use Custom Bundle.
And I guess as an additional question: Could the IS team modify this in some way, to take into consideration the needs of lot sellers (and buyers).
@my-cottage-books-and-antiques - This is great feedback and I would recommend sending it directly to the item specifics team at sdsupport@ebay.com so they can look at this in more detail.
@gwzcomps wrote:
When is eBay going to start paying us to troubleshoot and maintain your site? Seeing several new required IS that are just downright stupid. If you aren't willing to pay competent people to set them up properly maybe just don't change them at all?
@gwzcomps there's been no announced changes to compensation for reporting suggestions / issues with item specifics to sdsupport@ebay.com.
@bowens wrote:
I can no longer print on a half sheet of paper. The labels I use have an adhesive label for the shipping on one half, and a blank sheet on the other half for the packing slip.
@bowens Thank you for clarifying! I don't have an update on that, but I will reach out to the shipping team to pass along this feedback and see if they have any further information.
