Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
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@postcardcountry wrote:
Did anyone review the item specifics being created and before they were added to the software?
Does anyone review the data that has been used to establish those item specifics?
Some of the humorous ones I have seen:
Napkin rings - sex / choice of male or female. Could you get the IS team to provide a picture?
Shoes - activity - typing
Food container - made of - cashmere linen polyester alpaca wool
@postcardcountry - Oh yeah those doesn't seem super applicable.
Our structured data team works on this information and it's a lot to manage as you can imagine.
If you are running into item specifics that are in the wrong category or seem to be mismatched while you're trying to list, I highly recommend reporting this directly to this team sdsupport@ebay.com so they can review and possibly make improvements.
Thanks for joining the chat this week. It's now closed from further replies but we will keep working through to make sure that questions are addressed!
@fern*wood wrote:
I'm concerned about all the sellers posting that are in MP holding up their shipments until money is actually in their bank account. Unsure if they have changed their handling times or not, but if this is very widespread it may hurt sales for all sellers. I guess it isn't a question, but I hope it isn't as many as it looks sometimes. I also wonder how sellers get their money if they refuse to give their bank accounts and didn't end their listings? Some say they can't get the money now and are not going to join managed payments.
@fern*wood I don't believe it's a widespread sentiment among sellers to withhold shipping until the payout reaches their bank account. We have passed feedback about this to the payments team though, and will continue to do so when we see it pop up on Community.
I'm not sure about your second question, honestly. It'd be best for sellers that are in the circumstance to contact payments customer support for more information.
@randomsl wrote:
It states "We are looking into other options to make direct printing onto envelopes easier." I'm wondering if they are getting closer to a solution. I, as many others, would use eBay Standard Envelope 100% of the time if it were simpler and faster to use. However with all of the current editing and manipulation required, I can only afford to use it on select items instead of all of them. It's a great resource that could be far better if it were more user friendly. Hopefully they see the value in continuing to work on this.
@randomsl I haven't seen any updates from the shipping team on this, but it's at least good to know they're working on it. Hopefully it's not to far off though!
@c.b. wrote:
- yes, i am already working with the bank. umm... you didn't understand the big picture i was trying to convey -- that my question was NOT about me... i am concerned about something else going on that may need to be reported to ebay and investigated ASAP! i don't like giving too much info here publicly, but since i didn't get across the urgency in my initial post, i will add a few more details to stress the importance of communicating this to someone at ebay. the bank account where the money showed up, has NEVER been linked to ebay until THE DAY that charge appeared. i know there are multiple things that can trigger odd entries and reports. however, this one has some very specific and concerning attributes that i believe needs to be reported to ebay. would you rather i report it, and it's nothing... or would you rather i not report it, and are sorry you didn't get the info sooner?
@c.b. - I understand your concerns and I'm happy to personally take a look into this to see what further info I can find. I'll reach out to you soon by email to get further details from you.
@vaydragon wrote:
Since ebay is forcing sellers to give up their banking info i will no longer be selling on ebay. Paypal was easy to use and ebay shouldnt be forcing sellers to use a less secure money to get paid. I've been selling with ebay for almost 20 years and sadly it has to end like this because of ebay's greed. Who wants to wait 2 days to get paid? Nobody!!! especially when you're expecting people to ship something out without being paid which is ridiculous
@vaydragon - We'd hate to see you leave eBay.
For eBay to manage your payments, we require you to provide certain information about you or your business as described in the Payments Terms of Use. This includes bank account information such as your routing number and account number. eBay protects your personal data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access and unauthorized disclosure and alteration.
To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centers and authorization controls for data access. For further information on the type of data eBay may collect, process, or share, please refer to the User Privacy Notice. You can find further information about eBay’s data security procedures in our Security Center.
@a_c_green gives some great information on the processing time of payments here for more context
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We do hope that you'll stay with eBay, but ultimately, you should do what is best for your business.
