Hi everyone! Thanks for joining me for the Weekly Chat with eBay Staff. I don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point I'll close it from additional responses. After that time, I'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@coinslabz26 wrote:
When a buyer makes a multi item purchase and requests to cancel one of the items, is there any way to cancel just one of the items?
@coinslabz26 Right now, no, currently the option is to issue a partial refund through the transaction. If there's an issue with the final value fee credit CS is always happy to help credit those back. Payments is still new and the team is working on making things as easy as possible for you guys, thanks for working with us!
@maxoptical wrote:
Hello eBay,
I have been hit with Vero Trademark infringements and I have been instructed to contact the manufacturer to resolve the issue. The Vero team provided me their email address. It has now been over a week without a response to my emails.
What recourse do I have if the manufacturer never responds?
Thanks,
John Norman
Maxoptical
Hey @maxoptical! I'm sorry to hear about any confusion with the VeRO process. Since you haven't heard back from the rights owner, I'd recommend you request a call back from our Customer Support team here or you can reach out to one of our social media support teams as well. I hope you can get to the bottom of this soon!
@dentalsales4u wrote:
The captcha thingy is back!
For the last several weeks, every time I log into one of my accounts, I have to prove that I am human.
What's the deal with that???
Hey there! Typically this is caused by your VPN, if you turn that off on your end the captcha loop will go away.
If you're on a Windows
- Go to Settings and click on Network & Internet.
- Select VPN then the VPN connection you want to disable.
- Click Disconnect.
If you don't want to disconnect it that's totally fine, but you'll most likely keep running into this. Thanks!
@pursesbrasplusmore wrote:
Have not received refund on return.
7/8/21 Requested exchange from seller due to item not as described. Seller said they do not do exchanges, but I can return for refund. Return opened.
7/11/21 I could not find return label, so contacted ebay CS, who emailed return label.
7/23/21 Return delivered to seller. Received ebay message “You got a refund!”
7/27/21 Unable to find refund anywhere. Messaged seller inquired where to find refund.
7/28/21 Received screenshot from seller showing ebay took the money out of his account & telling me to contact ebay.
7/29/21 Contact / call back from ebay CS. Spoke with 2 CS & informed I would have refund coupon on my summary page within 72 hours,
8/2/21 No refund in my account. Contacted / call back from CS & informed the amount was credited to my credit card. Informed CS that I did not pay with a credit card & do not even have that credit card, so it is not linked to my ebay account. Transferred to coupons dept who said no coupon has been requested. This CS said he requested coupon & it should be in my summary within 24 hours.
8/4/21 Still no refund in my acct. Contacted ebay via Help Chat. Explained to 2 CS. CS said I should have email response within 24 hours.
8/10 Still no refund on my summary page, in my linked MP account or Paypal account and no email response. Request / call back from ebay CS. Transferred to selling dept who transferred me to coupon dept who said there was a communication problem & I need to speak to selling dept (which is now closed), so he “guaranteed” I will receive call back “tomorrow morning.”
8/11/21 Still no call back, no email response, no coupon on Summary page, & no refund.
Please help! I want my refund.
@pursesbrasplusmore It sounds like you purchased the item with a coupon and if so, that coupon code should be reimbursed upon being refunded...rather then getting a brand new coupon. For instance, if this was an eBay shipping supply coupon code that had been refunded, you would be able to reuse that original coupon code to purchase new shipping supplies.
If you're not seeing that your original coupon was refunded, and you can't reuse it, then we'd encourage you to contact Customer Support once more to try and determine where the refund was issued to.
@windhaze wrote:
Good afternoon Tyler:)
Just a quick question regarding AMEX showing on some listings and not others? It seems to be on items listed in fine jewelry and has been going on off and on for awhile now. It's not Managed Payments doing it as eBay CS said and it's not the Sellers in Managed Payments doing it either.
Some of them have multiple items up and half their jewelry items have it as a payment method and other half doesn't. It's not item price either as I've seen a ring for $20 have AMEX blocked and a $1,000 one doesn't?
In addition a ring I wanted didn't accept it and when I messaged Seller she was able to end listing then relist it; then AMEX did show up and I was able to purchase it.
If this could get fixed that would be great as tho I do have a VISA it is linked with my bank acct and sorry but I will never put my bank acct in here. That's why I quit selling here matter of fact.
Thanks for any help!
@windhaze Thank you for the input! I don't have specifics to share but I will definitely get it reported.
