Join the Community team here at 1 PM PT on October 30th for our Weekly Chat with eBay Staff. We don't have a set topic this week, so please bring any general questions you may have on buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread. While no additional questions can be submitted after this time, we'll continue to work on responding to any queries that may still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
Please note that this is a general topics chat, and we're happy to work on getting you answers. For the latest information and updates on the Item Specifics technical issue please review the the Seller News Announcements.
@sassykzt wrote:
Scan forms can not be generated on the new bulk shipping page. No mention of this on the technical issues board, Called cust. service - the rep. did not even know what a scan form was( this was alarming and a waste of the hour I was on hold). Several threads mentioning this problem but nothing being done. Most post offices will not manually scan more than 3 packages and have signs posted that one must have a scan sheet if dropping off more than 3 packages.
Hi @sassykzt - there isn't currently a technical issue with a Scan form that I can find. If you're having trouble printing them you could try the following steps:
- After printing a bulk batch of labels, on the labels purchase confirmation page click on the button to Print USPS SCAN form
OR
Go to the following page and bookmark it for future use:
https://gslblui.ebay.com/gslblui/bulk/#/scan-forms - From the SCAN forms page click the Generate button for the label printing session in question in the Available SCAN forms section
- Once the SCAN form is generated, click on the Print option in the Generated SCAN forms section.
If this doesn't work will you please start a thread on the technical issues board and tag myself or Brian to it so we can help further? Thanks!
@dogsrus3 wrote:
Where does ebay come up with the service metrics "as compared to my peers"? I sell mostly in the clothing category and my peers are usually around 0.8% which is WAY too low for clothing returns - retail and other sellers are around 10-15%. There is no transparency as to where that number comes from. Also, we already have metrics for returns so don't quite understand why this is an additional metric other than to get more money from sellers.
My biggest gripe with this is that the "strikes" aren't removable; even though in other areas of ebay they are removed. I've talked to several supervisors who have told me that these are not removable even when we have emails from the buyers that state the item doesn't fit / don't like it, but then open a NAD to get free returns (even if I have free returns). I have 12 strikes out of over 700+ sales which puts me at 2%, which is very high. I can honestly say that 3 or 4 of these items are legitimate NAD from an error on my part - fine. But why are we further penalized when buyers abuse the system; how is that fair to us? A few of my buyers have been reported for abuse and have been suspended but that still counts against me.
So to recap, please explain how you come up with the metric that never changes and doesn't reflect the clothing market and two, please explain why we should be penalized for buyers that abuse the system if we can prove that they open a NAD falsely?
Thank you.
Hi @dogsrus3, I'm happy to offer some clarity on this. Peer Groups are determined by a number of factors, such as item conditions (used vs. new), price, return policy, category, and volume of items sold (less then 400 transaction in a 3-month period vs. 400+ in a 3-month period). Your Peer Group is comprised of sellers with similar price points, category, item condition, and return policy. You'll find details about Service Metrics here.
In regard to removing Service Metric marks, this is a protection offered to Top Rated Sellers. If a buyer falsely claims Not As Described and/or if a buyer returns an item damaged/used, Top Rared Sellers can take steps to have those Service Metric marks removed. Go here for more details.
@wooden_flower wrote:
Is there any thought to showing more shipping options during the holiday season? Many buyers choose priority from now through Dec, even on small items 🙂
Sue
Hi @wooden_flower, there aren't any plans to make changes to this process. However, if Priority shipping has a faster estimated delivery date than the default shipping option on the a listing, Priority will be an option for the buyer. I'm happy to take note of your suggestion thoguh!
@k-beautybox wrote:
brian@ebay wrote:
@k-beautybox wrote:
(Question summary)
-Active Listings(GTC) deleted due to eBay errors have been restored by eBay with apologize.(See picture 1)
I know that when relisting, the sale history starts from the beginning and a new item ID is assigned.
I want to listing my item with original item ID and sale history that my listings had before deleted due to eBay error.
I'd like to hear your answer on this.
And which department should I talk about this issue?
How can I contact the the department manager?
(Detailed situation)
Last week my listing was deleted due to an eBay error. I asked for a recovery. The story is long, so attach a link to the article in the discussion.
(Link : Overview of the situation posted in 'Discussions')
https://community.ebay.com/t5/My-Account/eBay-and-PayPal-s-fault-ruined-my-business-and-life/td-p/30...
Yesterday, eBay reinstated my listings that they deleted to 'Ended'.
They told me how to 'Relist' the listing they restored, with an apology "We're sorry for the inconvenience this has caused you" in message.
But there is a problem.
I know that when I do a 'Relist', the sale history starts from the beginning, including performance, number of counts, views, and reviews. And item ID changes, too.
For that reason, I've been listing on GTC and managing listings strictly.
However, due to eBay errors, listings with very high sale history were deleted.(See picture 2, 3)
I am relisting. But that's not my original listings.
Those listings have no performance and no sale history.
I don't know how to get my listings that deleted due to eBay errors back to 'original'. But I think it can be done in several ways.
For example, modifying active listings information or changing listing's state from active from 'Ended'.The data remains. It's not as impossible as eBay reinstated the listings they deleted. It is necessary to get things right.
(Of course, I'll delete all the listings that I relist to avoid duplicate listing issues.)
This is not common and there may not be a ready answer.
I want to get in touch with a department or person in charge who can discuss this.
I'm watching 'Community Chat' now.
If you have more information to answer, I can answer immediately.
I will wait for your reply.
(Picture 1_Message from eBay)
(Picture 2_Screenshot of 12,062 Sold history)
(Picture 3_Screenshot of 5,060 Sold history)Hi @k-beautybox, I'm sorry to hear that some items were ended in error. Our teams strive for 100% accuracy when taking action on listings. It sounds like the error in this situation was caught and the listings restored so they can be resisted. Unfortunately, it is not possible to relist items with past item numbers or past sales history. Once a listing is ended (for any reason), the sales history ends with it. This means that customer service, including leadership, does not have the ability to restore the items sales history. Again, I apologize for the inconvenience this has caused!
thank you for the reply.
I know that. That's why my listings are almost GTC listing.
As you can see, big sold history(like more than 10,000) will have a big impact on buyers' buying decisions.
My request is not unreasonable or dishonest. I just want eBay to get things right.
I definitely understand that, @k-beautybox, and I'm sorry that the history on these items is ended. Unfortunately, the ability to list these items with the history is not technically possible, meaning there is no option or ability to do this.
