Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@golfingaddict wrote:
And my last thing before I have a meeting.
I was looking for reports in my ebay seller hub and noticed I was missing the "statement" for July 2020. I tried to find it with no avail. I called support again for help and I was told it was because I was not in Managed payments July 2020.
Well, that is not the case, I have been in Managed payments for nearly 2 years.
Is there anything I can do to get a that statement ?
I won't comment on my concern that they show that I was only in managed payments since August 2020
@golfingaddict This does sound really odd. Happy to see what I can do. I’ll send you an email later today to get more details.
@mam98031 wrote:
OK I posted it to an existing thread over there.
FYI, I kept getting a flooding error trying to post my one liner above which was in response to your post # 16.
@mam98031 Thank you for doing that! I'll check it out.
I'm sorry to hear that happened. We're still working on that issue.
@dhbookds wrote:
We seem to be getting alot more "scam" reports........specifically speaking of the "text me scam"....... A Blue answered one with a request to send him info. I don't know if the poster did.... However, I think it bothers alot of us that we can't tell posters who experience this what to do except ignore the message. Is there a place to report these Scam ebayers.......BEFORE they buy? Obviously, sellers would have the ebay id as they would have to message thru ebay messages........but they don't have a transaction with them.........
@dhbookds Great question! We definitely want to help protect sellers before they run into a bad transaction. If they haven’t had the sale go through yet, they can still contact our security team by going here and choosing a contact option at the bottom to submit a report of a suspicious buyer.
@windhaze wrote:
Sorry I forgot there still is an issue with the log in. What works for me is signing in then going to left of screen and signing out then signing back in-today I only had to do it once-yesterday I think it took 6 tries to work.
And this post I could see in the preview but got that weird widget thing again. Noticed it never appears in messages.
This widget could not be displayed.
Hi @windhaze - thanks for sharing your workaround. I haven't heard of the 'widget could not be displayed' error. I'll work with Brian to get this reported. Thanks!
@a_c_green wrote:
Hello all,
This is just a short post dictated into my smartphone, as I am actually out buying a set of tires, of all things, but I do want to acknowledge that after all the complaining in previous chats about problems in the Shipping form, we can see that as of this morning, the issue with an incorrect default Shipping choice (not the one selected by the buyer) has now been corrected. The error of package dimensions being loaded into the wrong variables is still with us, but hopefully they will get that sorted very soon. Thanks!
Hi @a_c_green - I hope the tire purchase went well, not too much hassle.
I'm glad to hear that you're seeing the shipping choice issue resolved. Fingers crossed that we see the package dimension one corrected soon too!
@mcdougle4248 wrote:
tyler@ebay wrote:
@valueaddedresource wrote:
Hi brian@ebay
Is there any update about the Promoted Listings quarterly credit possibly going away? @my-cottage-books-and-antiques brought it up in last week's chat but I haven't see any further information since then.
Hi @valueaddedresource - not yet (my email is playing pingpong with a few different teams), but I will make sure to keep you and @my-cottage-books-and-antiques updated when I hear back definitively. 🙂
Would it be possible to post your update here in Chat? I am also following this topic for an answer. Thank You!
Hi @mcdougle4248 - will do!
@mam98031 wrote:
I've requested this several times and I know others have too. We REALLY need a Weekly Chat with a few people from the MP team ready, willing and able to answer questions. Trying to get questions answered for MP issues is so darn hard it is beyond ridiculous. It just should not be this way. The MP team should be more than willing to work with us, but clearly they are not.
Poor Charles, he gets so disrespected on some threads and I feel badly for him. I have however noticed that even Charles is not being allowed to answer questions much anymore. When he posts, it is to tell us to call the MP team and/or he gives us links to various policies. That isn't how he use to post. It seems as if he is no longer allowed to help us anymore with any tangible information.
As a business person, one for more years than I care to count, this attitude is not only ridiculous, it is unacceptable. Ebay is messing with the core of our businesses, OUR money. Yet we are required to chase and chase and chase to get answers. Most times they really never come. Sadly calling into the MP team isn't the best either. Often times they have the team unavailable to take calls or there is long waits and then when you finally get someone, they give you incorrect information.
None of this is new stuff. I've been told Ebay is working on improving the CS process. Yet months after being told that multiple times, nothing has changed in MP or even outside of it.
At a time when many people are desperate for money just to feed their kids and keep a roof over their heads, Ebay plays these games with our money. It is like whack a mole when trying to get questions answers.
I'm well aware that no one here is allowed to answer questions on MP. I get that. So why is it so tough to get the authorized people to come to the Weekly Chat to answer some questions????
@mam98031 I realize there’s a lot of frustration and I’m sorry it’s been difficult to get answers to your questions. We're continuing to ask for more Managed Payments involvement. We’ll keep advocating as much as we can on our side.
@blueberrysparkle wrote:
Issue is postal distribution of media mail.
I recently experienced a significant issue in Buffalo with media mail not scanning, some missorting and some traveling quite a distance before scans were initiated.
Is ebay still protecting sellers metrics and feedback in situations like this?
Thanks
Hi @blueberrysparkle - there aren't any extra protections that have been announced for this type of issue. I'd recommend contacting Customer Support so they can review your account in more detail to see if any of our existing protections apply to these shipments.
Thanks!
@nuclearomen wrote:
brian@ebay
two things 1. Sing In to community still is broken...took me 15 min to sing in just now. 2. there is no reason sellers shouldn't be able to view who is following us... restore the link option so we can view our followers!
@nuclearomen We’ve been running into this too. This looks to be something on our end so our tech team is looking into it.
From what I know, that portion of the experience on the profile page was removed when we depreciated the collections feature, because it tied into that experience. I can definitely pass along that feedback to the correct team though.
@whomanfoursays wrote:
Good evening
I was scammed a few months ago by a professional seller (outside of Ebay) who is also a seller in Ebay (and other similar platforms)
This led me to investigate about this seller I reported to EBAY regarding the shipping terms that are openly fraudulent regarding international customs taxations.
All listed items by this seller contain the following shipping terms in English and in French :
“We mark items as "gifts", so there is no customs fee”. This is openly fraud and also forbidden by Ebay general conditionsThe Ebay Trust & Safety department contacted me twice regarding my reporting:
1. “I would like to inform you that we have already submitted your report to the appropriate department. Rest assured, appropriate actions would be taken by our concern department on the seller’s account for this behavior if our relevant team found any such unacceptable behavior which breaches our policy.
Meanwhile, I appreciate your efforts to report this instance. We at eBay, always strive to make the platform safe and secure. We never tolerate such behaviors."
2. “We appreciate you for bringing suspicious account activities of the seller “xxxxx”. I understand that your reporting seller because the seller is violating eBay policies and using fraudulent declaration and incorrect custom taxations for all their listings.I have taken your report, and on the basis of our investigation, we will further take action against the seller which might lead from selling restriction or even suspension of their account.
We are grateful to you for your valuable inputs to keep eBay a safe platform.”
Unfortunately, three weeks later, nothing has changed. This seller has over 12.000 items for sale with the same fraudulent terms regarding customs and the “gifts mention” on CN22 document.Ebay does not seem to take this seriously in contrary to what the Ebay Trust & Safety department claims
This is a serious matter, why would it take so much time to send a warning to the seller ? This is not serious, and doing nothing is being partner in crime.
Considering Ebay won’t do anything, should I report this to competent authorities, instead?This is really beyond me.
Thank you for your attention, keep safe
@whomanfoursays Thank you for bringing this to our attention. You are correct that sellers are not allowed to mark items as gifts to avoid customs fees and the full policy can be reviewed here. We appreciate your reports and that’s the correct step to take in a situation like this. Please keep in mind, as we protect all member privacy, we won’t be able to share what actions we’ve taken on a seller's account. That being said, we’ll get this reported on this end as well.
@mcdougle4248 wrote:
tyler@ebay wrote:
@valueaddedresource wrote:
Hi brian@ebay
Is there any update about the Promoted Listings quarterly credit possibly going away? @my-cottage-books-and-antiques brought it up in last week's chat but I haven't see any further information since then.
Hi @valueaddedresource - not yet (my email is playing pingpong with a few different teams), but I will make sure to keep you and @my-cottage-books-and-antiques updated when I hear back definitively. 🙂
Would it be possible to post your update here in Chat? I am also following this topic for an answer. Thank You!
-----
Edit: A reply to your question can be found here
Hi @valueaddedresource, @my-cottage-books-and-antiques & @mcdougle4248 - I heard back on this earlier this morning:
We apologize for any confusion regarding our current Promoted Listings credits for both Top Rated Sellers and Anchor and Enterprise store subscribers. We regularly review our various promotions to ensure they are providing the best opportunity to help our sellers grow, and we will give you time to adjust if there are any changes made to these promotions, but we don’t have any changes to announce at this time.
