mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Good afternoon everyone and welcome to the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have!
The chat thread will remain open until 2 PM PT, at which point we'll close thread from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will work review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
@coinslabz26 wrote:
tyler@ebay wrote:
@coinslabz26 wrote:
I have a question about the ebay "THANKSALOT" coupon given to us by ebay for our next purchase of shipping supplies.
First of all, that was a very nice gesture and thank you very much!
However, ebay shipping supplies is sold out of all of the most popular shipping supplies. Due the the pandemic they have informed me that it could be up to 5 weeks before they can even take pre-sale orders for many supplies. Can ebay look into this issue and consider extending the expiration date of the coupon?Hi @coinslabz26 - thanks for this input. I know that when I went to redeem my coupon the airjackets were in pre-sale, so I ended up getting boxes instead - definitely disappointing!
I haven't heard of a plan to extend the campaign, but I'll pass this up and let you know what I hear back. Thanks!
They actually aren't even accepting the presale orders anymore either. I would gladly wait for a pre-sale order. But they are not able to sell me any in any capacity. Since this coupon was given so widely, this effects the entirety of the ebay community. Even if we want to wait, we can't because they won't even pre-sell them to us at this point. Please do let them guys upstairs know this. Thanks!
That is likely because they shouldn't presell something they can't deliver within 30 days. So if they say they will start doing presales again in about 5 weeks that means they could be as far as 9 weeks out from having stock.
@vrykalak wrote:
I ordered an item several months ago, and just now opened it.
It is not usable, because the seller told me an untruth about it.
He is willing to take it back, and asks me to open a return through eBay...but I don't know how, since the transaction is too old. (27Oct19, 133230609654)
Help?
@vrykalak the option to open a return on eBay isn't an option for this item because of how much time has passed. You'll have to work with the seller directly to resolve this matter.
@gwzcomps wrote:
The worst part of no email notifications is when it comes to people new to the boards. When CS went down there were more people coming here for help. If I saw someone was new to the boards I would intentionally tag them so they would get an email notification for a response. Now that does nothing and the person only gets help if they think to come back to the boards.
Well it works well for us seasoned members too. So it is a multifaceted issue that is important for many different reasons.
@coinslabz26 wrote:
@mam98031 wrote:
@coinslabz26 wrote:
tyler@ebay wrote:
@coinslabz26 wrote:
I have a question about the ebay "THANKSALOT" coupon given to us by ebay for our next purchase of shipping supplies.
First of all, that was a very nice gesture and thank you very much!
However, ebay shipping supplies is sold out of all of the most popular shipping supplies. Due the the pandemic they have informed me that it could be up to 5 weeks before they can even take pre-sale orders for many supplies. Can ebay look into this issue and consider extending the expiration date of the coupon?Hi @coinslabz26 - thanks for this input. I know that when I went to redeem my coupon the airjackets were in pre-sale, so I ended up getting boxes instead - definitely disappointing!
I haven't heard of a plan to extend the campaign, but I'll pass this up and let you know what I hear back. Thanks!
They actually aren't even accepting the presale orders anymore either. I would gladly wait for a pre-sale order. But they are not able to sell me any in any capacity. Since this coupon was given so widely, this effects the entirety of the ebay community. Even if we want to wait, we can't because they won't even pre-sell them to us at this point. Please do let them guys upstairs know this. Thanks!
That is likely because they shouldn't presell something they can't deliver within 30 days. So if they say they will start doing presales again in about 5 weeks that means they could be as far as 9 weeks out from having stock.
Well that was kind of the point. The coupon expires before the items will be restocked. The question is about extending the coupon not why they can't sell them. I understand perfectly why they can't sell them.
Oh I understand your request for an extension. I get that and agree with you. I was just addressing the part about your presale concern. Good Luck!!!
