mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Good afternoon everyone and welcome to the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have!
The chat thread will remain open until 2 PM PT, at which point we'll close thread from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will work review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
@coinslabz26 wrote:That was just one example of many. I face this every time I look for something. Everything I look for has this type grossly miscategorized type of results. I used memory cards as an example because it is easier to understand.
Yeah the search engine needs some serious fixing or eBay needs to give us options on how it works. I don't like the "anything goes mode" eBay has going right now. I have started bookmarking my most common searches. That is just a small example of what I have saved for my daily use. Buying is a pain when you have to jump through so many hoops to find what you want.
Last week I asked about using ebay shipping for labels and the emails created and sent to buyers. I felt like it was not addressed clearly or really understood and answered what I was asking or commenting on.
Just to review, I print out my labels the night before shipping and on weekends and holiday weekends, the day before the ship date. I have one day handling on this account. For items that shipped today, I printed the labels last night and this is what shows in my seller hub orders info
The problem is That information is wrong. I shipped June 17.
You also said that the email that goes out doesn't say the item shipped, just that the item was ready to ship.
It actually says "Hi, xxxxx,
your order is being shipped!
All I asked is WHY the ship date that you choose when printing the label can not be used as the ship date. Every single one of the labels I ship are labeled with the wrong ship date JUST BECAUSE I print the label the night before. And there is a reason why I don't wait until the morning to print.. If I have the option to adjust the date to the correct ship date, why can't ebay use that ship date for my order details and the email that is sent to buyers.
In this day and age and computer capability, I just don't see how it could not be possible. Is it because no one realizes that it does make a difference or potentially can be confusing?
Thank you.
@mcdougle4248 wrote:Any update on a fix for the variation photo glitch?
This issue has seemed to bring my sales on anything that is a variation listing to a complete halt. This is getting expensive for me. I hope your experience is different.
@coinslabz26 wrote:
Is there any way of removing multi quantity item listings from search results filtered by price plus shipping lowest first?
Example. If I need to search ebay for a 32GB Memory card and filter by "price plus shipping lowest first" I will see results "$10 to $50" and it will be like a 1gb card that is $10 and $50 for the 32GB card. Obviously the 1GB card for $10 was not part of my search. There are even worse results where I could be searching for a bike and see price $5 to $500 where $5 is the bike horn and $500 is the bike, yet it still shows that as a lowest price because of that horn option.
How do I remove those results from my search?
Hi @coinslabz26 - there is not a way to exclude mutli-variation listings from your search results. If you are aware of specific sellers who do this you can do an advanced search to remove them, but definitely a lot of work and not 100% effective by any means.
Listings that do what you've described are manipulating search results, which is a violation of policy. You can report those items to us by using the 'report item' link and selecting:
1. Listing practices
2. Search and browse manipulation
3. Other search and browse manipulation
4. "Continue" to open Comment box and leave notes as well as submit report.
Thanks!
@papermoneyforme wrote:
tyler@ebay wrote:
@papermoneyforme wrote:
Why do I keep getting It Looks Like you are signing in from a different computer and then asking for an email, phone call, or text for confirmation?
I have been using the same computer for 5 years which the IP address should tell Ebay.
Or is this just another glitch or bug?
Hi @papermoneyforme - that definitely sounds unusual. Have you recently changed internet providers, or started connecting to the internet with a VPN or private internet browser?
Absolutely nothing has changed.
Just for curiosity, it seems the first replies we receive are sort of blaming us instead of what Ebay has messed up or broken.
Why?
Hi @papermoneyforme - thanks for confirming that. It definitely sounds unusual, and something you should consider reporting to CS so they can review with you and take appropriate action to assist.
We ask questions to accomplish basic troubleshooting and rule out any obvious quick fixes that may have been overlooked - not intended to come across accusatory, so apologies there!
@papermoneyforme wrote:
@coinslabz26 wrote:
@gwzcomps wrote:
@coinslabz26 wrote:
Is there any way of removing multi quantity item listings from search results filtered by price plus shipping lowest first?
Example. If I need to search ebay for a 32GB Memory card and filter by "price plus shipping lowest first" I will see results "$10 to $50" and it will be like a 1gb card that is $10 and $50 for the 32GB card. Obviously the 1GB card for $10 was not part of my search. There are even worse results where I could be searching for a bike and see price $5 to $500 where $5 is the bike horn and $500 is the bike, yet it still shows that as a lowest price because of that horn option.
How do I remove those results from my search?OMG I hate that and it is abused so badly. With the memory card search the best you can do is this for your search terms:
32gb sd card -1gb -2gb -4gb -8gb -16gb
That of course is assuming you are looking for a SD card. The problem is you do run the risk of filtering out a good deal. Maybe someone is selling a 32GB memory card bundled with a 16GB card for $2 less than the going rate. That search I supplied would remove that listing.
That was just one example of many. I face this every time I look for something. Everything I look for has this type grossly miscategorized type of results. I used memory cards as an example because it is easier to understand.
Because Ebay allows these types of bait and switch listings
They are NOT "bait and switch" listings. That would imply that sellers allow you to order a certain item, pay for it and then ship you something you did not order and that has a lesser value. That is beyond insulting and is totally ridiculous.
Variation listings are extremely useful tools for sellers and when used properly gives buyers the opportunity to see all their options on a particular product. I've used them for years and I'm not "bait and switch" seller.
Now there are sellers that misuse the privilege of being able to use a variation listing and when that happens they should be reported for breaking the rules. But when it is for a particular item like a memory card or Tshirt that comes in different sizes and colors. That is an appropriate use of a variation listing.
But when a seller throws in an unrelated item because it is less expensive, that is wrong and should be reported. Or if the listing is for completely unrelated items. If you want to stop them, report them so that Ebay has an easier time of locating listings that violate policy.
@mcdougle4248 wrote:
@mam98031 wrote:
@mcdougle4248 wrote:Any update on a fix for the variation photo glitch?
This issue has seemed to bring my sales on anything that is a variation listing to a complete halt. This is getting expensive for me. I hope your experience is different.
No, my experience is the same as yours...1 item sold since this stated happening. Remember we joked about not having $2.85 to do a refund in MP? That is where I am at...not so funny now.
YES! I remember. We were having a bit of fun on that thread. Then dang an Ebay glitch just smacked that smile right off our face and turned it into a reality rather than the joke it was at the time!!! You are right, not so funny now!!!!😂
@golfingaddict wrote:
Last week I asked about using ebay shipping for labels and the emails created and sent to buyers. I felt like it was not addressed clearly or really understood and answered what I was asking or commenting on.
Just to review, I print out my labels the night before shipping and on weekends and holiday weekends, the day before the ship date. I have one day handling on this account. For items that shipped today, I printed the labels last night and this is what shows in my seller hub orders info
The problem is That information is wrong. I shipped June 17.
You also said that the email that goes out doesn't say the item shipped, just that the item was ready to ship.
It actually says "Hi, xxxxx,
your order is being shipped!
All I asked is WHY the ship date that you choose when printing the label can not be used as the ship date. Every single one of the labels I ship are labeled with the wrong ship date JUST BECAUSE I print the label the night before. And there is a reason why I don't wait until the morning to print.. If I have the option to adjust the date to the correct ship date, why can't ebay use that ship date for my order details and the email that is sent to buyers.
In this day and age and computer capability, I just don't see how it could not be possible. Is it because no one realizes that it does make a difference or potentially can be confusing?
Thank you.
Hi @golfingaddict, I apologize if my response last week didn't address your concerns. I've looked over my last response and the details you shared today, and I'm still not clear on what additional information I can provide. "Why" type questions are not easy to answer beyond explaining how something works and confirming that it is working as designed. If you are ultimately requesting that we add the ability for you to change the shipping date recorded in Seller Hub, you can suggest this directly within Seller Hub using the "Comments?" option in the upper right corner of the page.
I've given some details on how we have found that notifying the buyer once a label has been printed that the process of shipment has begun benefits you, and I can reiterate that there is no negative impact to your account based on when you print the label, so I don't think there is any reason for you to want to wait to print for the morning. While I understand what you are highlighting in the screenshot you shared and how you feel that marking the item as shipped on the 16th on your end when you did not take the package to the courier until the 17th is incorrect, we are recording the date when the shipping process started. Since we have different views on what this date should reference, I can only ask that you let me know specifically how you feel this makes a difference or how it is confusing for you. Understanding why you believe this creates a negative experience for you would greatly assist me in being able to pass along a request for potential changes.
