Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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@tsme35 wrote:
I can't put screen shots up without putting all my sales income for all to see. We need a set financial report that shows total sales, refunds, shipping, taxes,fees. I have to go to performance-sales, run a report compared to prior month to get some of the numbers but they don't match the Financial statement or my sales invoice at the end of the month. I can but "shouldn't" have to run an excel program on sales report to get some numbers, that even in a week are different. I have to give what numbers I can find to my accountant which he couldn't make sense of ebay's mess or could understand that after 2 years of MP, ebay hasn't set up a simple program. I've called in a few times and not one rep can tell where or even pull up all the reports to compare numbers. As a business, ebay's demand I conduct myself as so but I expect ebay to to the same for me.
One last thing, could SOMEBODY please get combine shipping on ebay's app, I lost 2 sales last week because they use a cell phone, I mean 40%+ are buying on the app now and we've been asking for over 3 yrs now
thanks
@tsme35 We'll make sure this feedback is shared. This page contains the current information we have on reporting and reconciling your eBay sales for managed payments.
Buyers should be able to checkout with multiple items offering combined shipping, if the seller has set up their combined shipping rules in the listing. If there is something else you're seeing, can you please create a post with examples and tag me in it? If you're using the Android app, please post this here. If you are using the iPhone app, please post it here.
@tsme35 wrote:
One example of difference in reports:
performance sales report for November shipping labels paid: $882.56
financial statement for November shipping labels paid: $837.87(supposedly whats sent on 1099)
When I do get a call back the CS can't look at the financial statement to explain where they get the numbers
@tsme35 - We're not able to provide account specific support here. We can still share the feedback about these reports, but in terms of looking into individual reports this is something you'd need to speak to customer service about.
@mr_lincoln wrote:
tyler@ebay wrote:
@firstelm_group wrote:
Hi - I’d love to know what, if any, additional help eBay is going to provide to sellers impacted by USPS delays. I’ve already had to do my first refund because the buyer isn’t going to receive their item by Christmas. This is in spite of sending the item early enough for it to arrive on time, sending updates, etc. I’m very concerned that I’ll have many refunds to do in the coming weeks for something that is 100% out of my control. I don’t feel like I have any choices here because I’m working hard to get and maintain “Top Seller” status. I’d appreciate any guidance you can provide.
Hi @firstelm_group - you can read about the delays we're seeing and what we're doing to protect your seller rating in our announcement here. Thanks!
Hi tyler@ebay ,
Just curious, did you ever actually read that announcement??? It is NOT automatic and about as clear as mud ... "we are keeping cases open for 10 more days from the time a buyer asked eBay to step". WHEN does a Buyer ask eBay to step in??? My understanding is when an INR comes to an end in the 3-4 days a Seller is given the Buyer is refunded and the Seller gets an unresolved strike if they have NOT refunded in their alloted time frame? What kind of protection is that??? I advised eBay (BEFORE THANKSGIVING) to push out when a Buyer can even process an INR by at least 7 days ... on my 2 INRs had eBay done that they never would have occurred because packages were delivered 2 days in to the 4 & 10 day extensions I got ...
The policy is NOT clear at all, TOO many moving parts, just make it simple and delay when INRs can be processed.
Hi @mr_lincoln - yes, I have read the announcement.
The action you mention is from the Spring 2020 Seller Update. In it we advised that in order to maintain INR protection you would need to use an integrated carrier or there was a possibility that an INR would be decided in a buyer's favor without requiring the buyer to contact us.
If an integrated carrier is used a buyer is able to ask us to step into a request, and the INR would proceed as detailed in the announcement.
I have repeatedly escalated your suggestion of extending the INR timeframes. I will share your input on this current announcement as well. Thanks!
@maxoptical wrote:
Tyler, I ship my items from 4 different US locations. eBay has been promising me for years the ability to upload my actual inventory at each location and then giving actual delivery times based on the location with stock closest to the buyer. This would avoid the scenario that this eBay buyer is having.
John Norman
Max Optical LLC.
Thanks for this input @maxoptical - I'll get my voice added to yours on the suggestion. 🙂
@valueaddedresource wrote:
tyler@ebay wrote:
@valueaddedresource wrote:
On Saturday I noticed a change in the Promoted Listings FAQ. I tagged tyler@ebay in this thread but didn't get a response yet.
Here is the page from 11/6
and the same page from 12/12
I am reading these changes to mean that for sellers enrolled in Managed Payments, the Promoted Listings ad fees will be deducted at time of sale, like the FVF is currently.
Is this correct and if so, when will this change take effect? Will sellers be notified in advance or just start seeing fees deducted without notice?
Also just to confirm, how will the TRS $30/quarter credit be applied for those in Managed Payments? Does issuing the credit "toward your total account funds" mean it will be put in a seller's available funds for payout?
Hi @valueaddedresource - I'm very limited in what I'm able to discuss when it comes to managed payments and its interactions with other aspects of your business. I can say that what the terms from your screenshot appear to describe is that Promoted Listing ad fees will now be netted at the time of payment for managed payments sellers (like Final Value Fees are). However, for specifics about how it will work in application, what it will look like, etc, I have to refer you to a payments-trained teammate.
Thank you tyler@ebay but this isn't juts a managed payments issue, it is a Promoted Listings and TRS issue. All sellers need to know about changes like this, not just those already in MP.
Hi @valueaddedresource - definitely respect where you're coming from, but I cannot address any aspect of how this applies to managed payments sellers, which is your questions are worded.
I can speak to the Promoted Listing credit for non-managed payment sellers however! Feel free to tag me into a thread with those questions and I'll work to get them addressed.
