Not Receiving Email After Using VeROReportItems API Call

[fcliverpool_sentryc]

Hi everyone,

I'm currently using the VeROReportItems API to report listings that violate trademark rights. The request is successful, and I'm receiving a response with a status of "Success" and "VeROReportPacketStatus: Received". However, I am not receiving the email copy of the report, despite having set the <CopyEmailToRightsOwner> field to true in the API payload.

Here is a snippet of the payload I'm using (I’ve removed sensitive information for privacy):

POST https://api.ebay.com/ws/api.dll Headers: Content-Type: text/xml X-EBAY-API-COMPATIBILITY-LEVEL: 967 X-EBAY-API-CALL-NAME: VeROReportItems Body: <VeROReportItemsRequest xmlns="urnapis:eBLBaseComponents"> <RequesterCredentials> <eBayAuthToken>[auth_token]</eBayAuthToken> </RequesterCredentials> <CopyEmailToRightsOwner>true</CopyEmailToRightsOwner> <ReportItems> <ReportItem> <ItemID>[Item_ID]</ItemID> <MessageToSeller>Trademark - item infringement</MessageToSeller> <VeROReasonCodeID>9036</VeROReasonCodeID> </ReportItem> </ReportItems> </VeROReportItemsRequest>

Response

<VeROReportItemsResponse> <Ack>Success</Ack> <VeROReportPacketStatus>Received</VeROReportPacketStatus>

</VeROReportItemsResponse>