Developer Technical Support
eBay also offers Premium Technical Support for more in-depth problem solving.
Order Resolution and feedback
I have been trying to get an increase with the Application Growth Check to productionize my application but it has been stuck in updated status for more than 2 months. I have been pinging support and they have not offered any real support or insight ...
Hi everyone, I recently encountered an issue with a transaction on eBay and I'm hoping to get some advice. I sold an item, and the buyer claimed they never received it despite tracking showing it was delivered. What steps should I take to resolve thi...
Duplicate order of right side mirror cover for 2023 Nissan Altima. Would like to return .thanks
I know it’s a pretty general question, but maybe some of you that have several users can share how do you market it, where do people hear about it, how do you identify and reach out to your target audience?safeconow
Trying to send a GetItem request... but getting an error telling me that GeteBayOfficialTimeResponse is not valid... which is strange. I get the error when I send any request (including non-existent) AND, it returns the same with an expired token. Is...
I have been trying to make an XML request to the eBay API for the GetOrdersRequest endpoint. It seems my request is formatted correctly, however, I keep receiving a response of type "GeteBayOfficialTimeResponse" formatted as the following:2023-02-06 ...
Hi, Even though I can see the tax rate for an order line on the eBay order page, when getting the order via API, the tax information is blank. What can I do to populate this? We are talking UK seller, UK customers in general. I thought about doing a ...
I'm trying to use the Trading API with OAuth. The sentence "All of the above APIs" in the following documentation link (https://developer.ebay.com/api-docs/static/oauth-trad-apis.html#Standard) suggests that I cannot client credentials generated by a...
We've noticed that TransactionPrice value now looks wrong when a seller buys items in a campaign. This looks to have changed within about a week.Previously it would show the price minus campaign discounts, now its showing as Original item price which...
I can check the Fund status in the Seller Page under the All orders > Order details menu. Among the items in the "What your buyer paid" section, the Item subtotal, shipping, sales tax, and Order total appear to correspond to the Subtotal, ShippingSer...
For the past two days, we've been encountering an issue with eBay where we receive a 'The operation has timed out' message. Is anyone else experiencing the same problem, and does anyone have a solution? Your assistance would be greatly appreciated.
Hi everyone,I'm currently using the VeROReportItems API to report listings that violate trademark rights. The request is successful, and I'm receiving a response with a status of "Success" and "VeROReportPacketStatus: Received". However, I am not rec...
I'm on the APl Explorer, use the Sandbox enyironment of createFulfillmentPolicyurl:https://api.sandbox.ebay.com/sell/account/v/fulfillment policyUsing BASic-Worldwide or Basic parameters will not work.The server responds to both, There was a problem ...
Hi,For the last 3- 4 weeks more often then not fails and getting a AckCodeType failure if (getOrders.ApiResponse.Ack != eBay.Service.Core.Soap.AckCodeType.Failure) takes around 3 - 4 mins then get the following error System.NullReferenceException: 'O...