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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Item description from the seller IS MISSING IN ALL MY LISTINGS

Item description from the seller Is missing in all my descriptions since Friday the 3rd - Can't ship item without stock number in item description. This is probably another one of ebays; attempting to embed AI into the description field software clus...

Resolved! Payout failed

Ebay says might be something wrong with my bank account info. It worked for you yesterday and nothing has changed. Please advise.

Rate This Item in Feedback

Making the new "rate this item" a compulsory part of feedback is a mistake. On many purchases I would have been happy to provide positive feedback on the seller, but did not want to rate the item. Please make "rate this item" optional. I hope someone...

Bullet Points not appearing on listing descriptions (Firefox)

Tested a few browsers and this appears to be exclusive to Firefox. Using bullet points in the listing description like this:Leather5"W x 7"HEasel BackThe bullet points are not showing up on the listing description in edit mode or on the live listing....

Print new label and add tracking says number already used?

Twice I have had this happen.A new tracking number just received,then eBay says already used and I cannot enter it to the order!I track the number and it says label created.I am out 10 bucks now waiting 30 days toget refunded through Pirate Ship.The ...

I think my seller account has been deleted for activity - how do I get it back?

I haven't listed anything on ebay for around 10 years. I have an account that I used for selling, had numerous feedbacks, perfect rating etc, but can no longer log in with it. I suspect it has been deleted for inactivity?? Is there a way I can get it...

Trying to fix my Item Specifics

Page very slow

ebay listings

"Item description from the seller" field, displays "We looked everywhere" error message

Resolved! Item Description Gone from Sold Item

The item description is missing from an item I just sold. I use the item description box to find my items in my inventory, so I need this information.

seller QR codes - random delays in email delivery

I send multiple items on a daily basis, buying the postage online which then sends QR codes in an email so I can go straight to the post office and scan them in. Bang, bang, bang down the list of orders awaiting dispatch, all within the UK, there sho...

Mobile phone videos won’t load into listing.

I am no longer able to upload videos from my iPhone via eBay mobile desktop . I use to be able to do this using the ebay mobile desktop but now it just spins and spins and never loads the video. The only work around I found is using a computer to loa...

Can't manually relist items, page does not load.

I haven't been able to relist items, the page isn't loading, https://www.ebay.com/sl/list/v2?mode=RelistItem&itemId=235537430964&sr=wn. I don't get any errors, it's just blank.

technical issues on web site/relisting

website is down in Va. unable to relist items for sale...

"Access Denied You don't have permission to access "http://www.ebay.com/" on this server"

I can get about 3 clicks on the ebay website using chrome until I get this message:----Access DeniedYou don't have permission to access "http://www.ebay.com/" on this server.Reference #18.ec2c517.1688313429.460da90---- This has followed me across net...