I can't sign into my ebay account using Internet Explorer 11

[74bowtie]

I was working on my sales for the day last night and in the middle of getting everything shipped I had to sign back into my ebay account, but it would not let me. It was kind of strange when I put in my password the enter button on my keyboard and would not work so I clicked on the Sign in button and it did nothing but change to a darker color. Anyone else having this trouble?

[frog_52]

yes i'm having that problem now.will be calling ebay today to see why this is happening. This only happens on ebay.ca  no problem on .com ???

[eburtonlab]

@frog_52 

Try another browser, particularly if you are using IE11.

If you are unable to use another browser, when the sign-in page becomes non-responsive, try deleting everything in the URL after the .dll so that the address looks like this:

https://signin.ebay.ca/ws/eBayISAPI.dll

then hit "enter" and sign in to the old sign-in page. If you are sent to another page asking for your password, click on the ebay.ca logo to go to the main page, and you should find yourself signed in (unless things have changed).

You will likely have to learn workarounds like this to keep using IE11, as more and more sites stop working. Or try another browser.

[windhaze]

@eburtonlab 

Hi I'm not in Australia that was a different poster-I am in the US. And the work around you posted previously is still working for me with IE11 and Chrome (tho very slow to load with Chrome now too.)

With all of the site issues lately I think there is more to it than just IE as a friend who uses FireFox is having the same issues.

Maybe someone from the Community Staff will post tomorrow with some answers. Meanwhile I can go anywhere else I want on the internet besides eBay so guess that is what I will do, for now anyways. 

[richard1rst]

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@eburtonlab wrote:

@frog_52 

Try another browser, particularly if you are using IE11.

If you are unable to use another browser, when the sign-in page becomes non-responsive, try deleting everything in the URL after the .dll so that the address looks like this:

https://signin.ebay.ca/ws/eBayISAPI.dll

then hit "enter" and sign in to the old sign-in page.

Worked just fine although it did not take me to the page I wanted so a few (unnecessary) steps to get where I want to go. Yes, I have Firefox which eliminates the problem but I am so used to the layout for IE11 that it makes navigating easier. (The eBay page is pretty much the same but the internet buttons above the page are quite different) Another learning/retraining task awaits.

Nonetheless thanks for the workaround.

[computeraidllc]

This is still going on. According to eBay's supported browser list Internet Explorer is still on the list. THEY MUST FIX THIS NOW! There are still users that use that browser for what ever reason.

[computeraidllc]

I am wondering if trinton@ebay can see that this issue gets sent to the correct eBay department. This is a major issue that needs attention. A user now cannot use a supported browser to log in to the eBay system!

[computeraidllc]

It seems to happen when a user gets the new log in screen not the classic one. It is the screen that has just a password to enter in only. With the option to switch user. If you click switch user, you get a place to enter the user id in but no password box. You have to click a button where the circle goes around and around but doesn't go anywhere. The next screen should be where you enter the password.

The classic screen works fine, if you can get to it where the user id and password are fields on the screen for the user to enter in.

[Anonymous]

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@windhaze wrote:

alan@ebay  @Anonymous  brian@ebay  tyler@ebay 

I got some help with properly tagging and these were the names I was given.

Could one of you look into this issue please? I just got off the phone with an eBay Rep who was able to log in using IE11 no problem she said.

Would like to know if this is a glitch or not? Thank you!

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Hi @windhaze, I'm not having trouble on my end logging in via IE 11, so recommend you ensure your browser is updated to the newest version. You can also consider using another browser, such as Chrome, Firefox, Opera, or Edge. Be sure to perform some troubleshooting steps such as clearing your cache & cookies and ensuring no security software you have installed is interfering with the login process. 

[windhaze]

@Anonymous 

My PC is all up to date and as you can see I'm not the only one having the issue with the new log in pages. I saved the link that was posted to the old sign in page and yes I can get in but not with either of the 2 new pages.

I did call Microsoft who checked out my PC and said the issue is on eBay's end so idk? Oh well I can use the work around until I get my new laptop set up and will then be using Edge as it's a WIN10 (am on WIN7 now.)

Thanks.

[eburtonlab]

@Anonymous 

Trinton, if you get a chance to pass along the following info regarding IE11 to the relevant folks it would be appreciated.

There are many new reports of various problems with IE11 lately including:

Problems signing in to eBay Australia using this page:

https://signin.ebay.com.au/ws/eBayISAPI.dll?SignIn

or any other site using the newest sign-in page that features the username entry field over the Facebook and Google buttons, or password entry on a separate page. Those pages simply hang when using IE11.

Numerous problems with the Watch List page, including: deleting items, using drop-down menus to reach other lists, using drop-downs to change the sort or status, changing pages beyond page one using the page numbers at the bottom.

Folks asking about these issues on the community discussion boards can be encouraged to use different browsers or other workarounds, but there are likely many more users that will never see these community board posts, those folks will just wonder why they can no longer sign in to eBay or check their lists.

[countrygirlzz]

Found the answer to this problem on website    https://www.techsupportforum.com/forums/f56/internet-explorer-11-and-login-problem-1028417.html  . Somehow the Security settings had been changed which affected the login for the eBay website.

I went to Tools > Internet Options > Security tab, then had to click on Default Level to return IE to default security levels. Then, on this same Security tab I had to click on the Trusted websites icon and add the https:// URL for eBay.

Voila! Access to eBay website was granted and my login worked. website. Somehow the Security settings had been changed which affected the login for the eBay website.

 I had to click on the Trusted websites icon and add various url for the pages I usually visit,   the https:// URL for eBay.

Voila! Access to eBay website was granted and my login worked.

I Opened ebay in firefox, then I copied and pasted the following to the trusted sites list.   I added

https://signin.ebay.com

https://www.ebay.com

https://my.ebay.com

https://k2b-bulk.ebay.com

[computeraidllc]

My PC is up to date and I have not used IE 11 with eBay in years. I went to test to see if this was happening and it still is. Cookies and everything is cleared as I used a default install of IE 11. Something is at play here and needs to be addressed as IE 11 is supported by eBay at this time.

[computeraidllc]

This seems to only happen with the new sign in and not the old sign in. The problem is the default is for my account is new sign in. I had to use the link provided in an early post to actually log in. So when you test, make sure it is the new sign in that only contains the password box with a link to change users! Not the classic two fields with a submit button that looks like it is from the 1990s!

[computeraidllc]

trinton@ebay

if the log in screen looks like this. This is the new one and is the one that myself and it seems like many others are having issues with. When you test this, make sure you get this log in screen. The old one works just fine.

[computeraidllc]

I even try this on my new laptop that has windows 10 stock install and it does the same thing! So something is clearly wrong with eBay not the browser or my computers!