Additional shipping options disappeared in "Shipping and payments" tab.

[deitycity]

Additional shipping options disappeared in "Shipping and payments" tab.

[berserkerplanet]

And? You provided absolutely nothing to work with 🙂

Example item number?
What is supposed to be there?
Was it there and then disappeared?
Multiple listings with same issue?
Did you do something like change a site "pass discounts to buyers" setting or similar?

Is it items with Smartpost? Larger items with L and W > 17"?

If so you are running into an eBay Smartpost non-machinable oddity/glitch where it may let you list the item but Smartpost option disappears after going live (or if Smartpost is only option throws an invalid zip code error)
https://community.ebay.com/t5/Technical-Issues/Shipping-in-US/m-p/29614338/highlight/true#M54691

[deitycity]

Example item number?

>  202474793584
What is supposed to be there?

> USPS Priority
Was it there and then disappeared?

> Yes.
Multiple listings with same issue?

> Yes.
Did you do something like change a site "pass discounts to buyers" setting or similar?

> No.

It's fine in Preview page when revising.

See the attached photos.

Thanks,

[berserkerplanet]

Darn. The SmartPost bug would have been the easy answer.

Are you using rate tables for shipping?

Did you bulk edit the ones with the issue?

[deitycity]

No to all.

I just posted another topic about "Guaranteed 3 day delivery bug" which might be related with this bug. 

Thanks,

[berserkerplanet]

[Looks like we cross posted and it may be a 3 day guaranteed delivery issue]

I'm baffled, I can't think of any way to make that happen.

Flailing about . Trying more things...

When I change my location to
Alaska (99514), Hawaii (96801), Guam (96913), Palau (96940) or Puerto Rico (00785) your Priority option appears.

It at first glance looks like some horrible reverse re-incarnation of the HATA bug, but the thing that caught my eye is that those locations are not eligible for Fast 'N Free (too far - can't make the 3 day delivery), and all have the same crazy EDDs
FCP option Estimated between Fri. Apr. 5 and Wed. Apr. 10
PM option Estimated between Thu. Apr. 4 and Mon. Apr. 8

Something isn't right.

Can you try something?
Change the handling time on 202474793584 from 1 to to 3 days for a bit.
Then take a look at the listing and see if the Priority option reappears.

[berserkerplanet]

[I'm not going to split responses between the 2 threads]

eBay quietly puts Guaranteed Delivery on items that qualify whether you are opted in or not if you past shipping performance and chosen shipping options indicate the item will make it in 4? days.

I have a 2 day handling time yet many of my listings get Fast 'N Free and Guaranteed by slapped on them - because I almost always ship same day, and eBay ignores my stated handling time.

It's an eBay policy announced 6 months ago and reiterated by the blues here.
https://community.ebay.com/t5/Announcements/eBay-Now-Guarantees-Fast-N-Free-Shipments/ba-p/29127299

So there is no opt out.


I believe you shipping option issue is related to Fast 'n Free and there is some sort of bug working. That's why I asked you to extend handling time on the one listing to see if that busts it out of Fast 'n Free.

Now that I think about it, you might have to go to 4 or 5 day handling to bust up the Fast 'N Free thing if it is based on historical shipping performance and not just handling+transit.

[deitycity]

OK. will do later around midnight. Thanks,

[deitycity]

Changing to 5 day handling time makes them appear, but being back to same day handling time makes them disappear again.

[berserkerplanet]

That's what I thought. Something is wrong. Let's see what tyler@ ebay can do.

(I'll be off the grid for a while - internet is down, and posting this from phone)

Tyler,
OP 's listings are getting Fast ' N Free put on them, and that appears to be causing any additional shiiping options to vanish. See the zip code and handling time tests we performed in posts above that seem to indicate it's only when Fast 'n Free applies.

[dtexley3]

tyler@ebay tagging a blue cause it don't work when you tag from a phone most of the time.

[tyler@ebay]

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@dtexley3 wrote:

tyler@ebay tagging a blue cause it don't work when you tag from a phone most of the time.

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Thanks for the tag @dtexley3 

Hi @deitycity - I'm not sure what's happening here, I'll get this reported as a potential technical issue. Thanks!

[babclassics]

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tyler@ebay wrote:

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@dtexley3 wrote:

tyler@ebay tagging a blue cause it don't work when you tag from a phone most of the time.

---

Thanks for the tag @dtexley3 

Hi @deitycity - I'm not sure what's happening here, I'll get this reported as a potential technical issue. Thanks!

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this is happening to my listings also   and its not just fast and free  also guaranteed delivery is in the mix and also if i am signed in as the seller or not the 

 seller but at same zip code   can provide more details if needed.  also fastest shipping choices not shown if it is not the first option in the business rule

was wondering why buyers have not been choosing the most logical ship option

this is a serious problem - plz keep us posted  

[cd_schwane]

I have an open ticket with eBay about this same issue.  I was calling weekly for status updates but the last support person said it could be weeks before its looked at, so I gave up and added just 2 Flat shipping options and that worked for me.

[deitycity]

Fixed. Thanks!