If your listings are identified as Fast ‘N Free , they will be covered by seller protection.
Fast ‘N Free listings are characterized by:
- 4-day or less delivery
- Free shipping
- Shipping within the 48 contiguous US states
- No local pick up or freight as default shipping option
- Isn’t in Classified Ad format
Listings are labeled as Fast ‘N Free automatically by eBay—so we will cover those orders with seller protection.
We agree to cover the liability of these listings because we’re confident in our ability to calculate your delivery time. If a delivery is late, we promise to make it right for customers. Read the details of how we’re backing our sellers here.
You will start seeing the updated Fast ‘N Free logo reflecting “guaranteed by” dates, instead of “Estimated delivery.”
Frequently Asked Questions:
1. What happens when a delivery does not arrive by its guaranteed date and the seller has met all of the criteria?
For customers: If a Fast ‘N Free item with a guaranteed delivery date arrives late, eBay will always make it right for your buyer with one of these options:
- Voucher for a future eBay purchase
- Free return label if the sellers accepts returns
For sellers: If a guaranteed delivery item arrives late even though you met the stated handling time, eBay will remove any negative or neutral feedback left by the customer regarding late delivery, and at this time, will provide the buyer recompense for their inconvenience. We will not protect against late shipment defects, and a seller's listings can be deactivated from the program if they fall below the performance requirements. We reserve the right to rescind this seller benefit at any time.
2. What happens if a guaranteed item arrives late due to weather delays?
eBay will protect the seller and make it right with the buyer when guaranteed items arrive late due to major and unexpected weather events.
