mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Regards,
"I'd never seen or heard anywhere else that "arrived damaged" returns are to be handled differently from any other NAD return case. So in the end, responsibility might just be luck of the draw depending which rep gets assigned to your case."
Actually this is the same situation many sellers find themselves in all the time. The first CSR you spoke to was wrong. What they told you to do is against the publish policy on the subject. The second CSR was more in line with what the policy says for when and why we can reduce a buyer's refund if you are a TRS.
So likely if your buyer appealed your first case, Ebay would have refunded the difference to them.
@zamo-zuan wrote:
@mam98031 wrote:
"I'd never seen or heard anywhere else that "arrived damaged" returns are to be handled differently from any other NAD return case. So in the end, responsibility might just be luck of the draw depending which rep gets assigned to your case."
Actually this is the same situation many sellers find themselves in all the time. The first CSR you spoke to was wrong. What they told you to do is against the publish policy on the subject. The second CSR was more in line with what the policy says for when and why we can reduce a buyer's refund if you are a TRS.
So likely if your buyer appealed your first case, Ebay would have refunded the difference to them.
Is there anything in the published policy regarding this? When I had checked, the only thing I found in written policy was for acceptance, and not really for how to handle upon return.
Looking now, I could only find that arrived damaged means they will be able to open a return even if no returns accepted. And that they are eligible for MBG, but MBG page mentioned nothing for arrived damaged. The refund deduction guidelines seem to be most dependent on if it was damaged based on the condition sent to buyer, in the section titled "If the item is returned used or damaged", not really indicating where the damage was received.
Is there anything else in the written policy regarding this?
The guidelines for what you can withhold funds from the buyer for does not cover anything to do with the buyer receiving the item damaged. In a case such as what we have been discussing, the seller would know this and should not claim that it was damaged when they got it back because they know that while true, that doesn't tell the whole story and that the buyer received the problem damaged.
There is nothing in the deduction guidelines that allows for any deduction from the buyer for a situation where the buyer receives the item damaged.
I ship a lot of pattern books and beading supplies. They are all shipped in padded Ebay branded mailers. My beads and stuff are wrapped with tissue paper or small bubble wrap depending on the time being shipped. The pattern books are sent in a polymailer within cardboard inside the book to keep it stiff in the hopes the carrier won't bend it up. Then the polymailer is placed inside the padded Ebay branded mailer.
I've done this since Ebay branded shipping stuff has been available. I've probably had 1-2 items returned to me for damage in shipment.
Poly mailers and plastic bags are very inexpensive when bought in bulk. I set aside a little all year for this, then at the beginning of the year I buy what I estimate to be a years supply. It helps me to save money. It works for me.
@4money2012 wrote:a package got left in the rain by postman who is responsible?
@4money2012 The Postman is responsible for leaving the package in the rain as you have stated. Now, can you explain if the item inside the package left in the rain by the Postman was damaged from water seeping in?
Mr. L
