open case put on hold

[lindakay7]

Hello ebayers,

I opened a “item not received” case against a seller.  Latest response has been ” eBay Customer Support has placed the case on hold until Mar. 1 to allow time to provide additional documentation.”.  after opening the not received case I received a package with appropriate tracking number supplied by seller.  Item received was not the dress ordered but a measuring tape.  Question: do I close the  “item not received” case and open a new “I received an item that does not match the seller's description.” Case?  Or let it play out till March ? seller had 99% feedback rating when i placed order but has since dropped into low 70's and 60+ negative feedback ratings in the last month with many buyers not getting what was paid for.

Thanks for any input

[andremurrain-0]

Change the type of case or youre going to be out the money

[missjen831]

@lindakay7 You have to close the item not received case and then file a return request. All of this can be done in the resolution center. The reason for your return will be “does not match the listing” or whatever is closest to that. 

[lindakay7]

thanks Jen, i'll close not received and open a not matching item case

[lindakay7]

thanks, andremurrain

[lindakay7]

closed “item not received” and opened "Doesn't match description or photos" today.