item does not match the description

[inadmin]

Hi all, a simple question I have, if i bought a graphics card that says model A and in reality i got model B (of course model B is cheaper) should i be confident that ebay will return my money after filing a claim?

What happens with the shipping costs (back to the seller)?

Thanks in advance!

[pargran3]

Step ONE

Contact the seller.

Come back if that gets you nothing.

Radine

[missjen831]

Have you read the money back guarantee? If the item doesn’t match the description, you file a return request. The seller is required to pay for return shipping. If he’s in another country then neither he or eBay can issue a label so the seller has to send the money through PayPal and if he doesn’t, you ask eBay to step in.

[inadmin]

thank you for answering.

"if he’s in another country then neither he or eBay can issue a label" - meaning?

Another question - when is the refund taking place? do i have to wait till the seller gets the item back?

[*coins]

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@inadmin wrote:
thank you for answering.

"if he’s in another country then neither he or eBay can issue a label" - meaning?

Another question - when is the refund taking place? do i have to wait till the seller gets the item back?

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Hi, @inadmin.

Yes, you would have to wait until the seller gets the item back before receiving a refund most of the time. It would go back to your original payment source (Credit cards take a little longer).

[inadmin]

seller responded and said "it is your responsibilty to ship back the item to me"

People got nuts?

[*coins]

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@inadmin wrote:

seller responded and said "it is your responsibilty to ship back the item to me"

People got nuts?

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The seller should send you a label - you are not responsible for return shipping. If they don't send you one, ask eBay to step in.

[sam9876]

What country is the seller in?

What country do you live in?

[inadmin]

The seller lives in the US and the product is also in the US.

[sam9876]

File a SNAD complaint with eBay.

[inadmin]

So i did a mistake and opened a SNAD with paypal. This closed the ebay claim automatically.

I was worried and called Ebay but they said nothing can be done and i should proceed with Paypal.

I escalated the claim in Paypal right away. Waited 10 days, the **bleep** never bothered to repsond.

The result - i got a full refund and the graphics card is still at the same place it was originally sent to...

i really couldn't care less but that's a bit odd - how did I get a refund if the card was not returned?

[sam9876]

The seller probably didn't respond to PayPal.

[the_fancy_fox]

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@inadmin wrote:

So i did a mistake and opened a SNAD with paypal. This closed the ebay claim automatically.

I was worried and called Ebay but they said nothing can be done and i should proceed with Paypal.

I escalated the claim in Paypal right away. Waited 10 days, the **bleep** never bothered to repsond.

The result - i got a full refund and the graphics card is still at the same place it was originally sent to...

i really couldn't care less but that's a bit odd - how did I get a refund if the card was not returned?

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Seller probably didnt want it back and just clicked refund.

Should they come back at you asking you to return the card, tell them to send a label and you will. Else, I would hold onto it for a month then toss it.

[inadmin]

The seller did not respond indeed. It's a 400$ item i highly doubt he's going to just pass on it.

Is there any option for him to appeal? Are my funds safe?

[inadmin]

"We have concluded our investigation into your case and have decided in your
favor.

We were able to recover $425.00 USD and this amount has been credited to
you. Please allow five business days for this adjustment to be posted."

that sound like Paypal refunded me and not him , right?