06-21-2018 01:21 PM
Hi all! Quick question or two.
Does eBay only use a First Class Return label?
What if the item weighs 88lbs, over the 70 limit?
Thanks for your time.
06-21-2018 01:31 PM
I believe the ebay return label mirrors the one that you originally shipped the item with.
That is an assumption so you may want to verify that. I recently did a return, opted for the ebay label and the label was the exact same price and everything.
That being said, if your item has unique charateristics like those you describe, I would definitely do the label myself and send it to them.
On another note...
I recently had a return where I provided a first class label and the buyer put it in a Small FRB for which I was charged an extra $3 and change.
Lesson learned, give your buyer EXPLICIT return instructions, especially if their feedback indicates little to no selling experience.
06-21-2018 02:18 PM
06-21-2018 06:00 PM
06-21-2018 06:26 PM
06-21-2018 07:31 PM
06-21-2018 07:49 PM
Thanks for your help! I assumed it would probably come back as an error and need to be re-shipped. Just hoping I can still use eBay to print the label, as it is like $40 cheaper than a direct UPS label.
06-21-2018 11:41 PM
06-22-2018 07:02 AM
06-22-2018 04:39 PM
• So what is my next step?
I'm afraid I don't know.
Rereading your original thread and this one, it APPEARS the buyer was not lying about taking it to the PO and it being accepted since the eBay tracking screenshot you posted APPEARS to show it is in the system, but not moving.
USP tracking results in:
Status Status Not Available
The tracking number may be incorrect or the status update is not yet available. Please verify your tracking number and try again later.
which would tend to indicate an invalid tracking number (which it appears to be - I can't parse that tracking number into anything that makes sense. The field contents are all wrong)
Anywho, coincidentally, I pulled up alongside a mail truck at a stoplight and got some info from the surprised carrier before we had to scoot along.
Me: "What happens if a customer hands you a 90 lb pkg you can't weigh and you scan it in then?"
PO: "It is in the system and will be returned"
Me: "So ther's no way to 'unscan' an item and get it out of the system?"
PO: "No"
If your buyer dumped it on the PO counter and they scanned it in, then it is in the system and the label is used (and will have to be paid for I believe). eBay should credit you for that since it is mostly their screwup (their software SHOULD catch carrier limits like that when the original shipping parameters of weight and size are available to them - especially if they are going to issue return labels automatically and where sellers that know an eBay USPS label can't work for a circumstance will have no chance to prevent the issuance of a doomed-to-fail return label)
I'm pretty sure it isn't going to be transported any further (the 88 lbs far in excess of USPS 70 lb max), and will be returned to the buyer (assuming his return address is on the label - no idea what eBay return labels have for a return address).
That's all I have for you. Too many unknowns. Calling eBay CS, although often an experience in frustration, raised blood pressure, and a source of incorrect info and false promises might yield something if you can get them to understand, but at this point, it's really on the buyer's shoulders.
If the buyer is a reasonable person and will work with the situation instead of throwing a "gimme my money now or else" hissy fit, and you explain what happened (eBay issued an unusable label, the pkg is probably coming back to him, and you will issue a UPS label then, then you can wait and see what happens.
Unless the tracking shows delivered to you, the return isn't a completed return.
IF you can somehow get ahold of someone at the buyer's PO, maybe you can find out if it is in the system, if it is being returned, where it is being returned, and maybe why that tracking number doesn't track. Then at least you would know what is happening.
06-22-2018 09:01 PM
UPDATE!
I got a REAL tracking number from him, and it looks like SOMEHOW it is en route..... Not sure if it will make it all the way, but it has already made its way from NY to NJ. It is also somehow expected to arrive at my house tomorrow by 8PM, which is 3 days to go from NY to MT. Seems unreal.
9382020130200516041784 is the new tracking number. No way to verify if this is really my package though, I dont think.
Will update just in case anyone is interested in the outcome of this!
06-23-2018 12:53 AM
06-25-2018 03:28 PM - edited 06-25-2018 03:29 PM
Next update:
The buyer got back to me finally with a different tracking number - he had uploaded the wrong one? But anyway.
The item arrived in the Denver, CO hub this morning at 5:45 this morning. At this point i've got my local post office involved and the guy i'm talking to said hes about 99% sure at this point they will just deliver it.
The weird thing is that I asked him what the weight says on the scans - and he said the weight is showing 17.(something) lbs. I'm not sure if this is maybe the difference of their limit (70) and the actual weight (88ish)?
I told him to have them hold the package at the post office so I can inspect/confirm the package in front of someone. It should be there by Wednesday, so expect another update sometime Wednesday evening.
New tracking number: 9382020130200516041784
06-25-2018 04:07 PM
06-25-2018 05:11 PM
"I told him to have them hold the package at the post office so I can inspect/confirm the package in front of someone. "
Why?