Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

what happens if buyer claims damage and I have insurance?

I'm a little confused. I am sending something media mail, not sure if it's worth the cost for that + insurance, but what happens if the buyer claims the product is not in good shape when it arrives? How do I handle this? I usually send things by USPS...

Item returned due to old address

I had a college student purchase a polo shirt, but had neglected to update their address on ebay. The existing tenants had it returned to sender. The buyer still wants the shirt. How do we make that happen with the buyer paying for the additional shi...

Resolved! Buyer wants to return item as "Damaged"

I sold a computer monitor and the buyer claims that it is damaged. There was no damage at the time of sale and I have multiple pictures showing this on the listing. Now the buyer wants a return because it is claimed there is a dent on the screen. I k...

The last straw.

Sold an item. Buyer said it was damaged and wanted to return. Was a bulky item and the buyer agreed to file an insurance claim. Get home yesterday to find the package on my doorstep. Got an email from ebay saying this case is closed and the buyer wil...

what's the deal on # of photos to buyers?

I send photos to buyers when an item ships, as proof of its condition. A few have tried to scam me and I hope that this will keep that number low although I haven't had to use them yet. I used to be restricted to five photos when contacting buyers bu...

Shipping Policy Can't Change????

I am currently selling several LPs and ebay automatically set up the shipping rates as Media Mail which is fine for LPs. HOWEVER, I am not trying to sell a vintage glass seltzer bottle and I cannot figure out how to change to make the media mail rate...

GSP Warehouse

As much as I despise using the GSP from time to time as a Canadian buying from the US I can't find another option. Any time I've used it it's made thru Erlanger in a timely fashion currently I have a package that has been there for a week and hasn't ...

Resolved! shipping

When I sell an item that I am offering free shipping on, Can I choose whatever shipping service that I want to get the item to the customer?

Buyer said didnt receive item tracking says he did

I as a Seller missed a number in my tracking, kept saying no info on item yet. It has been 4 days since mailing out. I ntcontacted Buyer and they said they havent got it yet and want a refund as they are tired of waitng. I checked tracking and saw I ...

International Shipping

What is the cheapest way to ship an 8lb Book to Uruguay, South America? This is my first time shipping something internationally.Thanks

New guidelines re Returns Policies

I received the email from eBay stating that some of my listings do not comly with new returns policy guidelines.I went in and changed about 15 listings to '30 days - buyer pays return shipping'.When I save these changes, my listings still say 'return...

Auto approved returns, i have to pay return shipping for items i don't want returned?

I sold a walkman, i did some testing before i sold it and it seemed to work fine. Buyer got it and said it had some issues within a return request. I sent a message to the buyer dont return the item i will issue a refund and you can keep the item. I ...

Resolved! NO RESPONSE FROM THE SELLER

James here. I bought an iPhone 6 but it arrived my hands faulty. It had a problem with the network. The network was just saying searching/no service whenever I insert a sim. It probably has a broken network antenna or so. I opened a return request re...

2 tracking numbers for 1 item

I sold one item 10 days ago. But I lost the first tracking number so I bought a new one. And now the item has delievered for 9 days. But the first tracking number，it still says marked “shipped” by seller. And the money is still pending on ebay. Usual...