Shipping

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Inaccurate estimated time. What to do?

I ship my products from Bulgaria. From here to the US it takes about 20 days (on average) for an item to be delivered. Of all the shipping options the following two are the only ones accurately describing the type of shipping:Economy shipping from ou...

Item Returned Not My Fault

Sold a cash register key to someone that's claiming that it doesn't fit their cash register. I clearly stated in the ad the models that this key would work on. Do they deserve a refund or do we just accept people who don't READ THE AD!!

Worst Return Experience Ever

I sold a video game bundle with light gun that is in perfect working order with a 14 day return policy. The buyer started a return after the 14 days claiming the gun was defective but in his/her own words "it must need a really old tv to work" provin...

combined shipping

Hello all, I have items listed as buy now and sellers are telling me that they have items in their cart and when they confirm to pay; they are being told that I do not offer combined shipping. How do I make it possible for them to get the combined sh...

Using FedEx smartpost

I just got burned by using FedEx Smart post by charging me astronomical shipping charges . Of course EBay would not do anything about it. I know many members of the eBay community have had the same problem. However instead of just stop using this ser...

Restocking fee?

How does this work now. also return instructions.

Return labels for combined shipped items

I called customer support today to inquire about returns.The one question I really wanted them to answer was this...When I ship several items combined as one package and the buyer wishes to return one small light weight item, how much will the return...

Sending item back for refund

Just to say this is purely for interest as I've given it up as a bad job with this seller and the item was only 4 quid I bought a personalised paper item last week and it arrived promptly. However it had a very obvious spelling mistake on their part ...

shipping to be determined AFTER sale and payment

On another forum I read, a buyer wants to buy a tool set on ebay from an "overseas" seller who says he will not quote shipping charges until AFTER the buyer pays for the item. To me this just screams "SCAM" but this guy really wants this item. Has an...

Our 2 cents on mandatory free returns to keep TRS badge and 10% off seller fees.

10% off seller fees just isn't worth the money to pay for our customers to ship an item back because it wasn't the right size or just buyer remorse. If we made a mistake in the listing, then of course we would pay for the return, but that is extremel...

Chinese shipping cost unfairly low

The fate of all USA E commerce as well as brick and mortar shops hang in the balance of this bad deal.1. It costs half as much to send a package from China to Texas as it does to send that same package from a business located in the USA just a few st...

Returned with no refun requst

I recently sold a buyer two shirts, payment was instant and the following day the items were shipped. A week later I received the package back with the marking on package stating did not order want refund sent. No contact as been made. I will contact...

Does anyone ship anything with a Priority Mail Tyvek Envelope?

Just wondering how this should be selected via Ebay. I'm not seeing that in the shipping list with everything else. Obviously, it isn't flat rate and is apparently based on the size of the item in the envelope. Is that considered a "large envelope" o...

Upgrade from Priority Mail to Express Mail.

I just had a customer request an upgrade from Priority Mail to Express Mail. He's willing to pay. I've never shipped Express before. Is it kind of the same thing? I can print the label through ebay like i'm used to and give the package to my mail car...

eBay Fail take proper Action

A few months ago, I have purchased a For parts or not working iPhone 6s for $ 100. In his listing, he clearly mentioned that phone display is only damaged but the phone is working, When I received, I have found nothing inside (display cables, front c...