# days allowed for buyer to return item in "item not as decribed case" HELP

[mfkayawolf]

I have a lying buyer who won her case against me for an item not as described case. Case was decided on 12/2. Ebay sent a label to buyer. Buyer printed on 12/4 but has not shipped the item. I thought they had 5 business days to ship the item. I called ebay today to close the case and they told me that the buyer has 10 calendar days to ship. Did this recently change? The person I spoke to was new and I am not confident with this information. This has been the most aggravating transaction. HELP !

[coco9619]

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@mfkayawolf wrote:

I have a lying buyer who won her case against me for an item not as described case. Case was decided on 12/2. Ebay sent a label to buyer. Buyer printed on 12/4 but has not shipped the item.

I thought they had 5 business days to ship the item. I called ebay today to close the case and they told me that the buyer has 10 calendar days to ship.

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When a return request is escalated to a case @mfkayawolf because you were unable to help yourself, a new deadline gives the buyer 240 clock hours from the hour and minute of the decision that ruled against you to get the return in the mail.

As well, you no longer have 2 business days to wring you hands when the return is delivered; instead, eBay will force a refund a few minutes after tracking shows delivered.

And you also rewarded yourself a Case closed without seller resolution defect. Your only hope is that your buyer never mails the label.

[mfkayawolf]

Thx. Sometimes it’s just too hard on principle to take back an unjustified return. I am really bummed that enaybsided with the buyer but I guess I shouldn’t have been surprised.

[myboardid]

eBay always, always, always sides with the buyer in a Not As Described case.  The seller cannot win.  Don't fight them, accept the return.  One more case not resolved defect will get you banned from eBay permanently. 

[mtgraves7984]

I've only had one NAD, and it was back in the day when eBay found with me, the seller. Since then, I have accepted any return requests and was happy to get the items back and sell them to the right buyers later. I didn't know that so few 'not resolved defects' would get you banned... I just thought I was saving my sanity. Good information and I thank you.

[richard1rst]

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@coco9619 wrote:

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@mfkayawolf wrote:

I have a lying buyer who won her case against me for an item not as described case. Case was decided on 12/2. Ebay sent a label to buyer. Buyer printed on 12/4 but has not shipped the item.

I thought they had 5 business days to ship the item. I called ebay today to close the case and they told me that the buyer has 10 calendar days to ship.

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When a return request is escalated

Well, I see nothing here that indicates that the case was escalated. It only looks like eBay rejected the request to close because it was too early. If in fact it has not been escalated then the OP can check the case file to see exactly what date the buyer had to send the item. If there is no tracking then the very next day after that date the OP can call and have it closed.

Even if the buyer mails it back, since apparently there was not actually an escalation, then the 2 days window still applies AND if the return is not as originally sent then the opportunity exists to refund less than the full amount

Of course this all depends on whether or not an escalation actually took place. I don't see it.