Your thoughts on "30 days to return" option?

[dudesville]

Ebay snuck this "30 day return" policy past me on several of my auctions. It's added in there by default. Fortunately I was able to finally catch this on 3 of my 4 auctions and change it to "no returns".

I can understand how a buyer would be attracted to this, BUT they are ALREADY allowed to return something that's defective. So why should I as a seller accept this? I run the risk of someone effectively "renting" whatever I'm selling for 29 days for just the cost of shipping both ways!

[luckythewinner]

Your thoughts on "30 days to return" option?

I've had 30 day returns on all my listings for years now. Haven;t had a return in my last 1,500 transactions at least. 

 I run the risk of someone effectively "renting" whatever I'm selling for 29 days for just the cost of shipping both way

But as you pointed out, you run that risk regardless of whether you offer returns or not. If a buyer is dishonest enough to rent an item and return it, he is dishonst enough to lie about a SNAD and save money on postage. 

[chapeau-noir]

If you take returns, unless it's a SNAD you don't pay shipping both ways.  If it's a SNAD, you'll end up paying shipping both ways anyway.

My return rate is about 4%.

[greg5000]

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@luckythewinner wrote:

Your thoughts on "30 days to return" option?

I've had 30 day returns on all my listings for years now. Haven;t had a return in my last 1,500 transactions at least. 

 I run the risk of someone effectively "renting" whatever I'm selling for 29 days for just the cost of shipping both way

But as you pointed out, you run that risk regardless of whether you offer returns or not. 

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Wow, that's incredible!  What do you sell?

[alcoforever]

30 day returns don't bother me.   I sell in a category where I get about 1 return out of every 100 sales and those returns almost always come back within a week.  My category is not amenable to "renting."

[sell-more]

Should be NO 30 day returns on used items PERIOD.  New items or sold as New 14 days max!

[postingid7659]

Having no returns leaves you on the hook when buyers complain.

Having even the minimum time returns at least lets you insist buyers return on their dime.  

[southern*sweet*tea]

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@greg5000 wrote:

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@luckythewinner wrote:

Your thoughts on "30 days to return" option?

I've had 30 day returns on all my listings for years now. Haven;t had a return in my last 1,500 transactions at least. 

 I run the risk of someone effectively "renting" whatever I'm selling for 29 days for just the cost of shipping both way

But as you pointed out, you run that risk regardless of whether you offer returns or not. 

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Wow, that's incredible!  What do you sell?

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I've had one return (buyer's remorse) in 16 years. In many categories returns are very uncommon, they practically never happen.

[sell-more]

but buyers will break your item & lie and ebay sides with them.

[dudesville]

But if there's no 30 days to return, then the only reason they can return is if it's defective / damaged. But even with a 30 day return period, if they claim that it's defective then do they still have to pay for return shipment??? Seems to me that the seller would have to pay for return shipment. Is there really an advantage to offering 30 day returns?

[dudesville]

But for example I'm selling a bass guitar. Musical instruments are very personal. One person's treasure might seem like trash to another.

On a side note, how long do people have to claim that something is SNAD / damaged / defective? It's gotta be a lot shorter than 30 days.

[southern*sweet*tea]

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@dudesville wrote:

On a side note, how long do people have to claim that something is SNAD / damaged / defective? It's gotta be a lot shorter than 30 days.

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30 days for Ebay, 180 days for Paypal. Yep...six months.

[dudesville]

In the REAL WORLD when you buy something used it might last 10 years or it might last 10 days. That's the risk you take when buying something used. Are you saying that PayPal will help them get a refund if for example they buy an electronic gadget that stops working after 5 1/2 months? And who pays for return shipping in this case?

So I'm selling a $600 bass guitar. What is the opinion of everyone? Would you offer a 30 refund on this item?

[mam98031]

The return policies options are as follows.

1. No Returns
2. 30 day returns w/ buyer pays shipping
3. 60 day returns w/ buyer pays shipping
4. 30 day returns w/ seller pays shipping, AKA Free Returns
5. 60 day returns w/ seller pays shipping. ALA Free Returns

With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request.  Or if they want to they can accept the return and have the buyer pay the return shipping.  If the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return.  Plus if the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 4 & 5 above, they are also known as Free Returns.  If a seller that has either of those policies they will pay the return shipping even on a buyer's remorse return.  A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping].  Also Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below.  In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.

ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception.  Even if they are improperly filed and should have been a Buyer’s Remorse claim.

All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!

[mam98031]

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@southern*sweet*tea wrote:

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@dudesville wrote:

On a side note, how long do people have to claim that something is SNAD / damaged / defective? It's gotta be a lot shorter than 30 days.

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30 days for Ebay, 180 days for Paypal. Yep...six months.

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Just to clarify.  PP's 180 days is NOT a return policy.  It is that they allow up to 180 days for a buyer to file a claim.  It then gets processed.  But it isn't a guarantee win.  Also when a buyer files for a return in PP, PP does not require the seller to pay return shipping.