Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Return and credit

I just felt I needed to let my fellow ebayer's know that ebay has come to the rescue and satisfied the only bad transaction I've had on ebay in 16 years. No heartache and made things right. It's the only way I will continue to buy and sell the automo...

What do you do in the case of return to sender claiming items are missing

Just wondering what you do in a case where you return to sender but then sender says something is missing and is threatening you. how the hell do you prove something like that?

Cannot open case against seller - says item was from a different site!

Hello, ebay community. So, i bought a russian watch, from Russia, from a chap with 95% positive feedback.That was way back, in september, the 25-th. I've bought things from Russia, before, they usually arrive in 1-3 weeks. In mid october, i requested...

Non working item, seller not negotiating well.

I bought a used postal scale. I received it and took it out of the box and it sat for a week or two because I didn't have the right batteries for it and my old one wasn't being as glitchy as it had been.When I finally got the batteries for it, it did...

Buyer didnt want refund before ship, now after shipped claims damage wants full refund + 40

I am new to saling on Ebay, was letting all my customers now that, and accepting any advice they may have. Have only sold 5 items.. and 1 of those is the crook of a lifetime. She bought a set of old dishes.. then started complaining about some age on...

Canada Border Service Agency SLOW

I sent a rather expensive order from the US to Canada. All was going fairly fast until the item arrived in Montreal and is now saying it is being “held in customs”, it has been held for two days now. Is this normal ? The buyer paid $70 for priority i...

I'm pretty sure I fell for a scam. What should I do?

I've bought something from a seller on ebay. He gave me a tracking number that does not seem to work. The seller is from China. When I go and see the publication I get that all his feedback is private. He is not selling anything anymore (the sell ite...

Ebay ruled against me, the seller in favor of a buyer

Ebay ruled against me , a seller for many years in favor of the buyer. the buyer , who was fairly new to Ebay, purchased a part, left me good feedback , then later decided to return the part saying it was defective. Told him I would accept the return...

Any recourse outside PayPal

Kinda long story, I purchased an item on eBay, paid for it via PayPal but mistakenly used a debit card on a checking account I was getting ready to close. Ended up returning the item, seller issued a credit back to PayPal. In the mean time I closed t...

listing removed

We removed this listing from the site. For more information and next steps go to Messages. For information about delivery, view your order details.This user is no longer registered on eBay. i have already paid 5 days ago and the items was not shipped...

i sold a item on ebay and i put only sipping in the USA

The buyer has not payed yet. but he asked me to ship it out of the USA and he would pay for the shipping. the buyer is new. I thank it is a fraud buyer. what should I do????

I don't ship internationally, but am willing to do it one time- do I have to use GSP?

Hi all,I have a questions for you experts ou there... I am willing to ship an item to a buyer in Israel. I have designated on my eBay account that I only ship to U.S. addresses. Do I have to update this setting to allow this buyer with a foreign addr...

Buyer wants to return "NEW Factory Sealed" $100 DVD Set

Buyer claims he opened the sealed package and discs one and two were out of the holders and scratched. Says seems they do not stay in the holders and keep popping out, says not your fault it was factory wrapped, just defective holders. Sounds like a ...

Resolved! Buyer writes uncorrect shipping address and package came back

Buyer made a mistake while tipping address. The package came back and i dont know how to reprint the label for ebay to track and send it once again.Meanwhile, the sell is in stand by for ebay and the money is locked on PayPal.I wrote to buyer for him...

Resolved! Shipping error message: Missing or invalid Ship to postal code What to do? +

The buyer has about a hundred feedbacks but only a handful within the last year. I will contact buyer if I must but don't want to start questioning an established buyer about their address if this is a glitch. The buyer's zip code does match their lo...