Why the eBay international standard delivery is charging more for the shipping label?

[topcousa]

I shipped something small internationally (7.4 Oz) by using eBay international standard delivery. It was supposed to cost $15.00 and that is what I paid when I purchased the shipping label and sent out the package. 3 weeks later, I was charged $23.00 for the shipping label. What’s going on?

[albertabrightalberta]

No, i think you're mistaken. 

You weren't charged extra. The buyer pays the additional charge. 

[wastingtime101]

Hi @topcousa . eBay International Standard Delivery (eISD) labels are not billed to your account until after shipping and the carrier physically reviews the package. I've seen a few posts lately about people being up-charged for eISD.

If the consolidator determined your weight or dimensions were off when the package was audited at the hub, that will result in a higher charge. Perhaps your package was stuck with another, affecting the weight?

The only way to dispute an eISD label charge is to contact eBay customer service.

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Not sure what you're referring to @albertabrightalberta when you say the buyer pays extra, but perhaps you read too quickly and mistook the original post to say eBay International Shipping (eIS) which is a different service?

[topcousa]

Hi wastingtime101,

Post office Clerks always check all the packages to make sure the price and weight and size is accurate. I have a receipt from post office for that item, which shows the weight confirmed as 7.4oz.

Is there any eBay customer service that I can contact?

Thank you,

[albertabrightalberta]

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@wastingtime101 wrote:

Not sure what you're referring to @albertabrightalberta when you say the buyer pays extra, but perhaps you read too quickly and mistook the original post to say eBay International Shipping (eIS) which is a different service?

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Yes, that's what I referred to.  Oops.

[wastingtime101]

I'd take a pic of the receipt @topcousa and contact eBay CS through one of their social channels. Give them the order number and the tracking number and ask them to dispute the higher charge.

Send a DM to one of eBay's social CS teams: ebay on facebook, ebayforsellers on insta, askebay on X