12-27-2024 01:48 PM
UPS lost a package I sent for an item I sold here. I opened a claim on UPS site several weeks ago but just got an email saying the claim is not approved. Is there anything eBay can do since I bought the UPS label from eBay?
Check Claim Status:
Package Search Complete - Package Not Found
Status Detail
Package Search Complete, if you have questions please contact the shipper for further details
Tracking Number
1Z14V388YW60809234
Claim Type:
LOSS
12-27-2024 01:53 PM
It looks like you filed a package search request, but not an insurance claim?
File an insurance claim. Follow the process for UPS labels purchased through eBay, found here:
https://www.ebay.com/help/selling/shipcover/shipping-insurance-shipcover?id=4643#section3
And the handy step by step guide here:
https://ir.ebaystatic.com/pictures/sc/pdf/UPS_Claims_Process_for_eBay_Sellers_2022.pdf