Who's at fault when the buyer only paid $3 plus shipping for a hat then leaves a negative

[pigeonpicker]

Because it was shipped in an envelope. 

[fab_finds4u]

The seller's fault.

[fern*wood]

Is this a trick question?

[soh.maryl]

So it was one of the caps you sold? What did it look like when it arrived to the buyer?

It doesn't really matter whether the buyer paid $3 or $300.  Your buyer is not happy. 

[donsdetour]

How an item is shipped, and packaged is always the fault  of the seller.

[mybigsale]

Was the envelope sufficient to protect the hat from being squashed? Did it need to be shipped in a box for safe delivery?  If I sold a baseball cap at auction for $1 with free shipping, it's being shipped in a box if that is what is needed for safe delivery.

If a buyer asks me to lower shipping and just throw the cap in an envelope and I do it...

and then the buyer complains the cap arrived squashed and leaves a negative review, who is at fault? 

Sellers are responsible for making sure items are packaged and shipped to ensure safe delivery. Sellers determine packaging and shipping cost.

[wastingtime101]

C'mon, man. You didn't listen to the advice you were given here about this topic ... or here ... and now you're asking who's at fault? You're joking with us, right?

[yuzuha]

The seller, because you should never ship a hat in an envelope. That's just asking for it to get crushed.

All of my baseball caps go in 9"x9"x5" boxes.

[katzrul15]

@pigeonpicker 

The hat sale was quite a while ago.  Is there a reason this is on the fore-front again?

Have you ever thought about changing your user ID name?  Perhaps all these low-end bargain hunters are what attracts some of this?

If you tell folks it is junk, then it is junk............perhaps change that strategy and have less stress??  At 98.9, you really need a boost/timeline of no issues to turn this around.