What to do if buyer enters home address instead of business as requested.

[carpartguru]

Some large heavy items I ship via freight shipping, and it says in description to please provide business commercial address because residential is extra surcharge.

I have buyers that constantly enter residential address and then it takes few days for them to provide business address. Some don’t even see that message and I must explain to them why.

Any suggestions, I just hate cancelling paid order and asking customer to repurchase with correct address, which sometime takes long time for them to respond and lost sale.

Maybe there should be an option to send request either from buyer or seller side to change shipping address and they would have the confirm or deny option.

[lintbrush*]

I don't have a commercial address.  I can't buy your item for the listed shipping price?

[carpartguru]

You can most of them, but I have some items like engine / hood with fright shipping option only and residential delivery is extra surcharge which is not included in my listing, because this items usually go to business mechanic / auto body shop address.

[missjen831]

Is the residential surcharge the same no matter where the buyer is located? You could just charge the surcharge to everyone.....you can charge a handling fee so whatever the surcharge is, could be your handling fee. 

[swenson8781]

I agree with MissJen, I wouldn't trust the buyers to 'read'.  <<I know that sounds bad, but the more you leave in the buyers court, the more frustrated you will end up in the long run IMO.

I would simply charge everyone the surcharge initially, since it looks like you add the freight amount in yourself, then if you see it's a commercial/business address you could refund the difference via Paypal.

[kensgiftshop]

Doesn't that kind a cut down on your customer options? Some people do restore older vehicles that do not have a business. My self, I have a 77 Firebird I'm working on and if I need a large part, I need it shipped to my house where I'm working on the vehicle.

If I find two sellers with the item I need and one is cheaper, but only ships to a business, and the other is $100.00 higher but will ship to my house, that guy just got my business.

[carpartguru]

Yes it's the same $85, I was thinking that too, and maybe refund them partially if it's business address . I just don't want customers to get scared by shipping price and not even look at the listing ...