Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Item Not as Described, but the ORIGINAL LISTING PAGE has changed!

of course i need that original listing description in order to prove the item is not as described! This is a HUGE MISTAKE on ebay's part. Are there some evil elves behind the scenes messing ebay up now?What happened is that i went back to the Origina...

faulty product

So I bought a hard drive on ebay 38 days ago and it already died. Seller wont refund this is what he wrote. Since you are outside of my 30 day return period for this item and is now 38 days I will have to decline this return. I'm willing to offer you...

Issues with my first refund.

I will try to keep it short and to the point. Thank you in advance for any help you can provide. I will go into more detail if needed. I sold an item, the buyer received it, it was not what she wanted, and she wanted to return it. She contacted me an...

WHO PAYS FOR RETURNED SHIPPING WHEN COLOR DOESNT MATCH.....?

I have had many buyers file a return as "item not described/ matching description or photos" simply due to just color in clothing. I have always paid for their returned shipping. After this happening quite a few times now, i called Ebay and they told...

Global Shipping Program

I have used the Global Shipping Program in the past and have never had an issue with it until today. All of my listings are setup for GSP and when I went to print my shipping label today, it only allows me to send directly to the international addres...

What happens if you do not ship by the date that ebay says

"ship by October 31st"

Postage Increase?

Did anyone else notice a postage increase (specifically, my discount went down a percent)? For example, flat rate padded envelope was $6.30 two days ago and now is $6.50.'mI thought increases only happened at the begining of the year. Thanks in advan...

Why has eBay turned against the Sellers that keep it alive?

eBay is on the verge of turning me completely to the Facebook Marketplace or Craigslist or to some other alternative way to sell items. I am constantly dealing with people buying items and then refusing to pay. In which case I have to open a case, wa...

Anybody else having a hard time printing shipping labels on eBay?

My printer just spits out the label. I am able to print them elsewhere but not on eBay. Anyone else? And any suggestions? I miss the discounted rate.

missing GSP delivery

Greetings, Roughly a month ago I bought an item from a UK based ebay seller and had it shipped to my home country (the Czech Republic). As of today, the item has still not arrived. The tracking information I have been provided with indicates that the...

Ebay International Shipping program

I was asked by an interested international customer how much the total cost would be to ship to Denmark. I charge £20 to ship to the International Hub, but couldn't advise on the charge Ebay levvy for taking care of the transport and customs costs. T...

How to send a pre-paid return label to buyer?

Never had this issue before so I'm new to this even though I'm not at all new to eBay. I accepted the return request, meaning I will pay for the shipping label for the buyer to receive, print, attach to the package and send back to me. However, it do...

Resolved! Cancel an order.

Hello everyone!First I want to say that I’m sorry if I can’t explain myself well. English isn’t my mother language. And now, here’s the case:I ordered an item two days ago with a 15.99 shipping cost, because I needed it fast. I have a PO Box and in t...

Ebay put wrong address on shipping label

Ebay put wrong address on shipping label - The eBay CommunityHello,I recently made 2 separate purchases from the same seller. The second purchase was a week later than the first. The address label seller printed up from ebay had the wrong address on ...

Purchase history and buyer protection

I purchased a cell phone back in July 2017 from a seller and I'm positive I purchased the buyer protection plan. I can't search back far enough in my purchase history to confirm it. The phone has had constant issues with freezing up and I made severa...