What are the Negatives and Drawbacks in Using the NEW EBAY INTERNATIONAL SHIPPING Program?

[ekmadonna]

I was just sent a message by Ebay that I am in the next group of sellers to be switched over from GLOBAL SHIPPING PROGRAM to the NEW EBAY INTERNATIONAL SHIPPING PROGRAM. I have been very happy using EBAY GSP, I am not sure I want to change over. Does anyone with experience being in this new program have any information to share about negative experiences? and is there anywat to opt out ahead of time from this new program?

[1tuna]

I was all gung ho for it a few months back and expressed an interest in it

I had stopped selling international about a year ago due to losses

I started up again with EISD a couple of months ago in hopes that it would get me an offer to use it

I have read all there is too read about it

recently I learned that it cant be used with auctions, that is a bummer for me since I rarely do anything else.

its also capped at $500 max or so I have heard

@ekmadonna 

[richard1rst]

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@ekmadonna wrote:

I was just sent a message by Ebay that I am in the next group of sellers to be switched over from GLOBAL SHIPPING PROGRAM to the NEW EBAY INTERNATIONAL SHIPPING PROGRAM. I have been very happy using EBAY GSP, I am not sure I want to change over. Does anyone with experience being in this new program have any information to share about negative experiences? and is there anywat to opt out ahead of time from this new program?

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I just had a 2 pound package going to Europe. EISP was $22.00,. Pirateship was $18.99.

[lux_collect]

I sent an expensive item about $700 with Ebay Global Shipping. It never reached Italy. Turns out the shipping insurance Ebay uses only covers $100.  Ebay closes INR case in Buyers favor,  refunded a Buyer out of MY funds. So now I lost expensive item and the money $750 plus $99 the Final amount fee was never returned to my account by Ebay after the refund. 

Ebay and their shipping company lost an item and put me at fault to pay for something that was clear Ebay's responsibility.

After at least 10 calls with Ebay, lost appeal decision ( which falsely stated that I did not provide shipping information, which is not true of course), Ebay still never responded  - Every time I call they just take notes and send it somewhere to the hole. Nobody ever calls back.

[sapphire_studio]

What is weird is that all information about the eBay International standard delivery program seems to say that if they lose your package you have to repay the buyer out of your own funds and then do a claim to try to get the money back and it will cover the cost of the item but not the shipping cost.

 However both times they have lost my packages eBay has closed the INR and refunded the buyer all costs for me without taking my funds.

 So I feel pretty safe using them although my packages are usually under $50.

[stuff4divas]

@lux_collect 

if u used an ebay international method, and your package got delivered to one of the domestic consolidation centers, then your package is considered 'delivered' and eBay takes over the responsibility from there.

taken from this ebay link>   https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shippin...

Benefits of eBay International Shipping

As well as making your items available to buyers in over 200 countries, there are several other benefits to using eBay International Shipping:

• When you ship internationally using eBay International Shipping, you're responsible for getting packages safely to the US shipping hub. If a buyer reports that an item was lost or damaged during international shipping or it is damaged at the hub, we’ll work with the buyer to resolve the issue. You’re protected from:
  • the obligation to refund the buyer
  • eBay Money Back Guarantee cases
  • payment disputes
  • open ‘Not as described’ returns in your service metrics
  • negative feedback and defects

taken from this ebay link>  https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/global-shipping-program?id...

Benefits of the Global Shipping Program

Besides making your items available worldwide, there are a number of benefits to using the Global Shipping Program:

• If an item is lost or broken during international shipping, eBay Money Back Guarantee cases will be resolved in your favour, and your seller performance standards won't be affected
• When you provide free domestic shipping to the shipping center, you'll automatically receive 5 stars for shipping costs in your detailed seller rating
  • If you charge for domestic shipping to the shipping center but receive a rating below 5 stars for shipping costs, it won't count against your seller performance standards
• You'll automatically receive 5 stars for shipping time in your detailed seller rating when you ship with same business day or 1 business day handling, upload tracking information within 1 business day of receiving payment, and deliver the item to the US shipping center within 4 business days
• Any negative or neutral feedback that can be attributed to the Global Shipping Program from item handling during international transit will be removed

[mistyelectronics]

I also received this notification.  Anyone know when it is to begin, the changover to International shipping from global shipping

[lux_collect]

Thank you! I will contact Ebay again!

[ward_warehouse]

Is there any way to see what the prices of eBay international will be to each country? Trying to decide if this is worth it over Pirate Ship's international options. 

[janet9988]

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@lux_collect wrote:

I sent an expensive item about $700 with Ebay Global Shipping. It never reached Italy. Turns out the shipping insurance Ebay uses only covers $100.  Ebay closes INR case in Buyers favor,  refunded a Buyer out of MY funds. So now I lost expensive item and the money $750 plus $99 the Final amount fee was never returned to my account by Ebay after the refund. 

Ebay and their shipping company lost an item and put me at fault to pay for something that was clear Ebay's responsibility.

After at least 10 calls with Ebay, lost appeal decision ( which falsely stated that I did not provide shipping information, which is not true of course), Ebay still never responded  - Every time I call they just take notes and send it somewhere to the hole. Nobody ever calls back.

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In another post of yours you stated that you used ebay international Shipping.  Which service did you use?

[pjcdn2005]

If the service came up with $100 insurance than they used ebay international standard. That is the only that specifies insurance.