** WHAT DO YOU DO *** ???

[dalekarts]

I sold a item to a buyer, he paid I shipped WITH TRACKING number, the item tracking number says DELIVERED. The buyer now tells me he did not get the item and has opened up case against me and paypal is now holding my money.

 What am I to do, I shipped the item with a tracking number and it has been delivered, can this buyer still leave me bad feedback ect and how do I get paypal to stop the hold on my money. Also is this going to go against my ebay account.

I told the buyer that the tracking number shows DELIVERED, I told the buyer to talk to his postmaster and he said he did, he told me the postmaster said they never saw the package.... To me that not right at all, it had to be at the post office to be scanned. What would you ppl do ???

[emerald1830]

Respond to the request with the tracking number and then CALL EBAY and have it closed in your favour while you are on the phone..Don't let it time out and don't put off calling them..

This should be EZ-PZ for you...

[dalekarts]

I will call them tommorow when they are open, this was delivered to a PO box,, does this matter ??  ALSO will the buyer still be able to slam me with NEG feedback even though I did nothing wrong ?

[lja440]

I work for USPS. Each and every delivery scan has a GPS point. I doubt that the Postmaster said that the package was never there if it was scanned delivered by one of his clerks (for the Box section) or carriers. 

If it were me I would call the buyers O myself and ask about it. Wait until around 10 am so he or she has their cariers off to their routes and things calm down. Give him/her a run down of what the buyer said and the tracking number. They may even be able to e-mail you the info so you can forward it to the messages. Claiming non delivery with this proof would be hard and may even be considered mail fraud.

[lja440]

f they do leave a Neg. reply calmly with the facts, cut and paste the delivery info as your reply.

[kattinsanity]

When a buyer opens a case and it is ruled in the sellers favor doesn't that take away the buyers ability to leave any feedback at all?  If the buyer does leave feedback doesn't it qualify for removal?

[kattinsanity]

OP~~I don't really want to go off track with this but I just looked at your listings.  I've never thought about listing duplicate items the way you do but can you list duplicates of items by just have a few cents difference in price, list some as fixed price and duplicates as auctions, etc?  I'd be afraid to do that to sidestep the duplicate listing policy~~with my luck I'd get my account suspended.

[mightyouneedit]

I had this happen once. I told the person the same thing, please contact your postmaster. I started thinking, perhaps it WAS delivered and "taken" from delivery spot, if the person was not home, maybe a neighbor...or someone else. The buyer never opened a case against me, and I never heard anything after my suggestions, so I guess it showed up. I would call eBay, if you haven't already, and explain the situation to them. I've found them to be helpful in many situations. If it shows DELIVERED, according to the US Postal service, then it's out of your hands. Hope it all works out for you...Call eBay.

[the_fancy_fox]

I would enter the tracking number in the case then call eBay. Slam dunk seller win.

[duchess-at-speakeasy]

First make certain you and the buyer agree on the address. Does the buyer have a PO box in the "delivered" zip code? If so, respond to the INR complaint by providing the tracking number and related delivery details. Even if the address is correct, it is possible the package was placed in the wrong box or that it was given to the wrong person. Yes, it happens. A notice in the box or a key to a parcel locker can go astray. I agree that contacting the destination PO directly can put some pressure on its personnel to find that package. ~~C~~

[4catsand1dog]

I agree with duchess.  I have had 2 tracked items mailed to my PO box and not arrive.  When I checked tracking it showed delivered.  When I had the postmistress do a physical search,  they were mis-filed and I had not been given a notice card to pick up.  All ended well. 

[bremontoy0]

---

@kattinsanity wrote:

OP~~I don't really want to go off track with this but I just looked at your listings.  I've never thought about listing duplicate items the way you do but can you list duplicates of items by just have a few cents difference in price, list some as fixed price and duplicates as auctions, etc?  I'd be afraid to do that to sidestep the duplicate listing policy~~with my luck I'd get my account suspended.

---

As far as I can tell its a policy violation http://pages.ebay.com/help/policies/listing-multi.html

[kattinsanity]

I've seen other sellers do it too but I also saw it as a policy violation.  It was nothing I dared to do.  These sellers will leave out a model # on 1 listing & list the model # on another listing, change the words in the title around a little, put a different price on each listing, etc. but they are still duplicate listings.

[kattinsanity]

I had a buyer not too long ago who was a new member.  She had a post office box address.  The mistake she made was in renting a box at a post office in her city with a different zip than where she lived.  The address she supplied with her payment contained the box # BUT gave her physical home zip code.  After traveling between CA. & Co. for a month the platter finally found her but was in a million pieces by then.  She realized it was her fault so she never came back on me for a refund. 

We had a part time girl working at our post office who helped sort mail.  The box #'s were marked on her side of the wall but she kept putting the mail in the box under where they were marked instead of into the correct boxes above the #.  It was a real mess until she finally "got it right". 

You never know what may have happened.

[dalekarts]

I called ebay today and they closed the case on the spot as the tracking number said delivered. Thanks for all the help and advice.