Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Fedex direct signature required vs adult signature required, Which one do I need?

I sold an item that requires a signature and will be shipping by Fedex. There are 2 options, direct signature required vs adult signature required, Direct signature required (shows no aditional fee) or adult signature required (which adds $5.50). My ...

Stop Asking Stupid Questions Like Where Is My Package

A lot of people had once asked me about "Where is my package?", "Why there is no update for two weeks?", "What is wrong with my package?", "When can I receive my package?", "What is the estimated delivery date of my package?" and so on. And now think...

Seller lied about mailing replacement

I bought an i Flash Drive from a (less than honest) xianghuistoreonline (Mi Jie Su); which is a China seller. The item was defective and I emailed the seller and he said he could resnd a new or refund. I really wanted the item so I said resend. Also,...

Seller has 10 days to issue refund?

I recently returned a ring that was grossly misrepresented as antique, it was nearly new, Rose gold, it was sterling silver with yellow gold plating, and rubies, which were fake garnets. When I got the ring, I saw that it was clearly marked "925". Se...

Resolved! Seller wants return shipped to different address (already refunded)

I know there are a lot of posts like this but none really similar to mine. The seller refunded me through PayPal. He then asked me through eBay messages, not resolution center, to return to a different address than what he sent the item from. Am I sa...

Do I still have seller protection from ebay & paypal if I ship to a different non verified address?

My buyer sent a message asking me to ship to a different address than the one on file through ebay. He paid with paypal, but also this is not a verified address through Paypal either. I called ebay customer service and they said it's ok to ship to a ...

Unable to deliver item, problem with address?

I was checking the tracking info on one of my orders I shipped, and said "Unable to deliver item, problem with address". What does that mean? The buyer hasn't contacted me about it. Should I expect an INR case to be opened? I would hate to refund on ...

Misleading shipper location

I purchased a shirt because it showed the seller was located in the US and since we're moving soon, I wanted the assurance of getting it faster. If I hadn't cared about where it was coming from, there were other shirts I liked better. Now, I found ou...

Resolved! Free Shipping Listing in USA -

When I create a "Free Shipping" item and use the GPS in kentucky what does someone that is located outside of the US see regarding shipping fees in the listing for that item? Does the listing he sees make it clear that the "Free Shipping" only applie...

Ebay labels skipping orders when printing!!!

Ebay labels is not generating all of the labels that have been purchased. For example, I had 30 sales a few days ago and I went through the bulk shipping method to get them purchased and printed. Once I got to the page to get them printed, it generat...

Resolved! Media Mail not on shipping options?

As of last night, Media Mail does not appear as an option on the drop-down list for shipping items. It was there a few days ago. Anyone know if this is a new policy, or did it get left out by mistake? I don't find anything on the USPS website about t...

can i still get a refund if seller no longer registered on ebay

I have emailed a seller about a refund in which he agreed. After I shipped my order back I found out he is no longer a register user. I am still able to get a refund or did i get shaft.

The estimated date Ebay is giving for FC is 12/23, but the cut off is today.

I've had several customers buy items shipping First Class today. I have one day handling, so the packages will go out tomorrow (12/20), which is past the USPS cut off for First Class delivered by Christmas. Why are they saying that the package will g...

Combined shipping for 6 items...buyer is returning ONE AT A TIME

SO, apparently there is a loophole in ebay's return system that allows buyer abuse of returns with ebay's blessings it appears. A buyer purchased 6 videogames from me, 6 different auctions ending the same day. I combined the invoice, and shipped as o...

Possible Buyer Fraud regarding the Global Shipping Program

An international buyer purchased a figurine from me and filed a claim...not with Ebay, but with Paypal...that the item was damaged in shipment. I asked for proof of damage and he sent me a photo of the item...WHICH IS APPARENTLY PHOTOSHOPPED TO SHOW ...