mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@wwdolfan wrote:So you want to return an item because of a SNAD right? Ok, just make sure you choose the right reason.
I don’t mean remorse, that’s on you. I mean a snad.
Now Ebay lumped a bunch of reasons together so it’s easier for you to choose the wrong one.
REMORSE reasons should be a separate process.
Here are your choices. Btw, EBAY DOES provide any further description & once you choose one & go forward. That’s it.
* Doesn’t fit (meant for clothing, NOT a Tractor wheel like in my case)
*changed my mind (remorse)
*found a better price (remorse)
*just didn’t like it (remorse)
*Ordered by mistake (remorse)
*Doesn’t work or is defective should be a SNAD
*Doesn’t match description DING DING DING!!!!! <<<THIS IS THE ONE YOU WANT SNAD
*wrong item sent You would think this one too, but no! should be a SNAD
*Missing parts should be a SNAD
*arrived damaged should be a SNAD
*Doesn’t seem authentic. REMORSE
So now that you have chosen the wrong return you will get a message (if seller elected) that you need to pay return postage. This is because your choice didn’t fall in to the;
"Get the item you ordered or get your money back. Covers your purchase price and original shipping.”
Category.
If at this point you cancel the return process (ebay makes it very easy to do) you are now on your own.
The whole auction in question is now like a “read only” entry. There isn’t much you can do with it.
You lose that guarantee stated above & you now have to go through paypal (who will make you pay return postage)
At first I thought that it was due to EBAYs outdated software platform & that they were just to lazy to fix it. However, this is a calculated process by ebay to avoid having to honor their promise.
I guess if enough people complained about it, they would change it, but folks blame themself & move on. Just what ebay wants.
In your list of reasons for filing a return request. The first 5 reasons are Buyer Remorse reasons. The others are all SNAD reasons. Your opinion may be different as you stated above, but it is only the first 5 that are for BR reasons.
AS for the listing you purchased from, it is always in a "read only" format for the buyer. What other format would it be in? You can't make changes to the listing, only the seller can. So I'm unsure of your point on this comment.
Ebay isn't at fault here. I know you are upset, but it was pilot error. You just weren't aware of how to use the process. Just as sellers are responsible for the knowing the rules of selling, it is important for buyers to know the rules for buying.
This link may help you to better understand the process.
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=7
An excerpt from the above link:
It's important to make sure you're certain you want to cancel a request, as you won't be able to re-open a case once it's been closed.
I know you are upset and I'm sorry you are feeling you were burnt by Ebay.
@whiteparrot2003 wrote:I think it's about time ebay spelled out the return reasons more fully. Too often buyers want to return for their own decision, which would be fine if they take responsibility (return).
Did you choose one of the Snad returns and have it classified as remorse? If not, what is the complaint? Buyers have the ability to choose the right return reason. And as someone stated, there is a precaution from ebay after that choice.
They do, but the buyer has to read it so they know the rules. Just like sellers have to read and know the rules that apply to them. I did post a link above to the explanation of the return system for buyers. I hope it helps.
Thanks for helping me make my point, kind of. Ebay does this to catch buyers so ebay doesn't have to honor their promise.
This has nothing to do with the issue you have and Ebay has NOTHING to do with it either. It is SELLER's NOT Ebay that take returns and issue refunds. Ebay is just the site in which we all list on. Ebay doesn't sell any items on Ebay, only individual sellers do.
The pilot error was trusting ebay would not pull what amounts to a used car salesman "fine print" scam.
It is NOT "fine print". and it is NOT a "scam". It is just in the rules / guidelines that govenor filing a claim. "Trust" has nothing to do with it. You just didn't read the policy nor did you pay attention to the statement that came up on your screen when you were cancelling/closing your claim. The information is forthcoming, you just didn't take the opportunity to read what was on your screen completely. Granted the entire policy wasn't on the cancellation/closing screen, but you were told that if you close this claim you couldn't open another, you just either didn't read it or assumed you knew what it said.
So you have to go through all these steps...
- Home
- Help
- Buying
- Resolving Buying Problems
- Return an item for a refund
Then....at the almost very bottom they throw in, "It's important to make sure you're certain you want to cancel a request, as you won't be able to re-open a case once it's been closed."
Well if everything was at the top of the policy, exactly how do you propose they do that? Typically you have to open a claim before one can close it. So it makes sense that the policy starts off with talking about how to file a claim. You are reaching for reasons to blame Ebay when Ebay did nothing that was against their stated policy. The fact remains that when you were actually cancelling the claim, there was a statement on your screen that you did not read or otherwise chose to ignore.
So, WHY? Why can't it be re-opened? Who said it can't? What is the valid reason that it can't? The reason is clear, they simply don't want to honor their promise.
I get it you are mad and frustrated at the policy on Ebay. I understand your desire to get another bite at the apple, but the rules are clearly stated on Ebay. This is Ebay's site and if we are going to use it, we must abide by the rules set forth by Ebay. It would be unfair that once a claim is settled by whatever means it was, seller refund, replacement, buyer closed, or whatever the reason was, to have the buyer re-open the claim because they are suddenly not satisfied with the outcome of the claim.
mam98031's responce is typical of ebay supporters that blame the the buyer.
You say that because you are unhappy with your situation. The truth is the truth. There are so many times it is a seller making the mistake, and I'm one that will offer up what I perceive to me the truth of the matter. The return process is highly in favor of buyers in most situations. You just happened upon one of the situations where they buyer is responsible for their own actions.
Trying to place the blame solely on the buyer. Not the case, Ebay has a resonsibility & an expectation that they will behave in a professional & honest manner.
You are absolutely correct, they do. And they did act responsibly. They did have a statement on your screen outlining the ramifications to YOU if you continue with cancelling/closing the claim. It was YOUR decision not to read the statement, NOT Ebay's. Ebay can't force you to read stuff, but they can force you to adhere to the rules they set forth. We ALL have to adhere to them, not just you.
And it really isn't about placing blame. I do know that is how you see it, but it really isn't blame. You simply made a error. We all do it from time to time. We miss reading something or we misunderstand what it is actually saying or whatever the reason. We all make honest mistakes from time to time and that is all this is.
If it wasn't a trap They would allow you to re-open it.
It is normal to feel this way when you wanted a different outcome that you just can't get. And I'm sorry you feel this way. Ebay has no reason to "trap" you as they are NOT the one financially responsible to you for the item you purchased, the seller is.
If it wasn't a trap, they would display their disclaimer at the point of entry.
They did, you just missed it.
I'm not sure this is accurate, but I found this screen shot. Do you know if this is the most current version?
