WAIT!! Before you cancel that return request, know that once you do, EBAY will abandon you!

[wwdolfan]

So you want to return an item because of a SNAD right?  Ok, just make sure you choose the right reason.

I don’t mean remorse, that’s on you.   I mean a snad.

Now Ebay lumped a bunch of reasons together so it’s easier for you to choose the wrong one.

REMORSE reasons should be a separate process.

Here are your choices. Btw, EBAY DOES provide any further description & once you choose one & go forward. That’s it.

* Doesn’t fit (meant for clothing, NOT a Tractor wheel like in my case)

*changed my mind   (remorse)

*found a better price  (remorse)

*just didn’t like it   (remorse)

*Ordered by mistake   (remorse)

*Doesn’t work or is defective   should be a SNAD

*Doesn’t match description   DING DING DING!!!!!  <<<THIS IS THE ONE YOU WANT   SNAD

*wrong item sent    You would think this one too, but no!   should be a SNAD

*Missing parts  should be a SNAD

*arrived damaged  should be a SNAD

*Doesn’t seem authentic.   REMORSE

So now that you have chosen the wrong return you will get a message (if seller elected) that you need to pay return postage.   This is because your choice didn’t fall in to the;

"Get the item you ordered or get your money back. Covers your purchase price and original shipping.”

Category. 

If at this point you cancel the return process (ebay makes it very easy to do) you are now on your own.

The whole auction in question is now like a “read only” entry.  There isn’t much you can do with it.

You lose that guarantee stated above & you now have to go through paypal (who will make you pay return postage)

At first I thought that it was due to EBAYs outdated software platform & that they were just to lazy to fix it.  However, this is a calculated process by ebay to avoid having to honor their promise.

I guess if enough people complained about it, they would change it,  but folks blame themself & move on.  Just what ebay wants.  

[wwdolfan]

You wrote, "You are right, when my buyers return something, it is Ebay that gets the item and refunds the buyer with Ebay's money. Are you kidding me???!!!??? Good grief !!!"

It's appropriate that you quote C.B.  What are you reading?  Where did I indicate that it was Ebays money that is being refunded. How did you read it that way? 

You wrote, "Certainly there are sellers that have been "forced" for one reason or another to give a refund."

Thank you for agreeing w/ me.
 

As far as this comment, "it is STILL the SELLER's money being refunded to the buyer, NOT Ebay's.

Again, what are you reading? how did you come up with that conclusion?   Please quote what I said that lead you to logically come to that understanding.

For this closed case, How would the seller send me a shipping label within the ebay platform? Would there be tracking via the ebay platform?

You wrote, "What I said and have said repeatedly is that Ebay's rule on NOT allowing you to open another claim is a solid one and has good reasons for being in place."

What are these reasons?

You wrote, "Then what is your problem. Work with your seller. Get what it is you want and move on."

I'm getting what I want.

A- a platform to discuss my concern.

B- a participant who is providing me with a great deal of cons for me to rebuttle.  This well worth the $60 Tractor wheel.

[myangelandmyprincess]

ebay has the rule of not offering buying or selling outside ebay 1. because they want the fees 2. because if you do so you lose buyer protection.

1. they already have all fees for this transaction.  In fact doing the return now the seller will have to work to get fees refunded since it can't be done through a case.  so non issue for ebay getting fees.

2. your buyer protection is already gone.

Plus You aren't offering to buy or sell outside ebay.  You and the seller are working towards returning for a refund which is perfectly fine to do outside the return system.   Doing so does not violate any policies.

[myangelandmyprincess]

"For this closed case, How would the seller send me a shipping label within the ebay platform? Would there be tracking via the ebay platform?"

They wouldn't do it through ebays platform.  And no there wouldn't be.  since your buyer protection is gone with ebay neither of these things matter though.    The seller can still provide a return label or the money to return the item and you can still track the return with the tracking number provided in that label or one you purchase with money the seller gave you.

[mam98031]

Do you disagree with stuff just for the sake of disagreeing? 

You wrote, "You are right, when my buyers return something, it is Ebay that gets the item and refunds the buyer with Ebay's money. Are you kidding me???!!!??? Good grief !!!" 

It's appropriate that you quote C.B.  What are you reading?  Where did I indicate that it was Ebays money that is being refunded. How did you read it that way? 

I don't know what CB stands for.  What I read was what you wrote.  What you posted above was out of context and does NOT represent what you had stated.  For your ease, what I responded to was your post where you stated:  

You [me actually] wrote- "And YES it is the sellers that take returns and issue refunds, not Ebay" 

Your reply was: That's simply not true, we all know it's not, why would you claim that? Ebay hasn't forced you or a seller you know or have conversed with to give a refund? Of course they have.

How is this unclear to you?  I saaid that SELLERS take the returns and issue the refunds and your response was that it was not true.  So in case you just overlooked what your response was and to answer your most current question of where I got that from, it was from your statement above.

You wrote, "Certainly there are sellers that have been "forced" for one reason or another to give a refund."

Thank you for agreeing w/ me.

No need to thank me, I have no problem agreeing with an accurate statement.  Most sellers will process their return requests without ebay intervention as it is in the seller's best interest as well as the buyer's best interest to do so.

As far as this comment, "it is STILL the SELLER's money being refunded to the buyer, NOT Ebay's. 

Again, what are you reading? how did you come up with that conclusion?   Please quote what I said that lead you to logically come to that understanding.

That is the same question as you asked above.  My above answer remains the same.  I got it from a statement you made in response to mine.  The quote is above.  You just failed to post that part when you cut and pasted my response from the other posting.

For this closed case, How would the seller send me a shipping label within the ebay platform? Would there be tracking via the ebay platform?

Dang, NO ONE said that the shipping label could be issued in the Ebay platform.  No there would not be tracking via the Ebay platform, how could there be, you CLOSED the case.  But there does NOT need to be tracking in the Ebay platform as you are no longer eligible for buyer protection, so it just doesn't matter.

With that said, you can still have tracking, just not in Ebay.  Your seller, if they choose, can print the return label in PP, Stamps.com or a few other online providers of shipping labels.  If the label is purchased online, it will have the ability to be tracked.

You wrote, "What I said and have said repeatedly is that Ebay's rule on NOT allowing you to open another claim is a solid one and has good reasons for being in place."

What are these reasons?

The reasons as some of us see it has been explained a few times.  I have no desire to go back and capture the thought in summary for you.  But if you'd like to review them, just go back and re-read the thread.  But I don't think that will make any difference in your mind even if you take the time to do that.  Your mind has been made up from the moment this happened to you.

[mam98031]

I'm getting what I want.

A- a platform to discuss my concern.

B- a participant who is providing me with a great deal of cons for me to rebuttle.  This well worth the $60 Tractor wheel.

Well now, that answers everything.  First off you aren't "discussing" anything.  Your mind was made up when you started the thread.  You did not come here to "discuss" anything.  You came here to voice your opinion period no matter what anyone else tries to bring to your attention.

I'm glad we could entertain you and fulfil your need to confront anyone that doesn't agree with you.

[myescape]

For this closed case, How would the seller send me a shipping label within the ebay platform? Would there be tracking via the ebay platform?

ebay does not require return postage no matter which side pays it be done thru the ebay platform.They give an ability to upload the tracking number in the return process  for that very situation

Was the tractor wheel not the size described in the listing?Why did not it not fit?

[wwdolfan]

Ok now your just getting lost & confused.  CB is Charlie Brown.   You said that only buyers & sellers issue refunds, I helped you see that, in your own words, that ebay forces buyers & sellers to issue refunds, your words.   How you got the part about ebays own money is still floating around up there. 

You wrote, "NO ONE said that the shipping label could be issued in the Ebay platform."    Again, thank you for agreeing with what I have been saying right along. 

You wrote, in response to  What are these reasons?   "The reasons as some of us see it has been explained a few times.  ......"

Sir, you nor anyone in this thread have given a reason why it can't be re-opened. Not one!  I double dog dare you to find one.   All you have been saying is that, "you didn't read the rules...we need rules..  rules rules.."  

[missjen831]

---

@myescape wrote:

For this closed case, How would the seller send me a shipping label within the ebay platform? Would there be tracking via the ebay platform?

ebay does not require return postage no matter which side pays it be done thru the ebay platform.They give an ability to upload the tracking number in the return process  for that very situation

Was the tractor wheel not the size described in the listing?Why did not it not fit?

---

The seller can also send it via regular email messaging. You can upload files to eBay messages

[mam98031]

You said that only buyers & sellers issue refunds,

NO I DID NOT.  Dang what the heck is your problem.  I have no idea how you could even think a BUYER could issue a refund!!!  That isn't anything I said.  Where is the buyer getting the money?  Who would the buyer be issuing a refund to?  Why the heck would a buyer do this?

Now certainly sellers can issue refunds.  I've said that many times on this thread.

I helped you see that, in your own words, that ebay forces buyers & sellers to issue refunds, your words.   

NOPE, not in my words.  This never crossed my lips or my fingers.  I have no clue why or how you think a buyer can give a refund and I certainly don't know who a buyer would refund.  Nope, you did not help me "see" anything regarding the refund process.  I've been at this far longer than you have, you just feel you know more than anyone else does, there is a difference.

How you got the part about ebays own money is still floating around up there. 

That is because you refuse to acknowledge your own posted words that I copied for you.  There isn't anything I can do about that to assist you.

You wrote, "NO ONE said that the shipping label could be issued in the Ebay platform."    Again, thank you for agreeing with what I have been saying right along. 

How can I agree with you about something that NO ONE but you were disputing?

You wrote, in response to  What are these reasons?   "The reasons as some of us see it has been explained a few times.  ......"

YEP!  I sure did say that.

Sir, you nor anyone in this thread have given a reason why it can't be re-opened. Not one!  I double dog dare you to find one.   All you have been saying is that, "you didn't read the rules...we need rules..  rules rules.."  

I could care less if you dare me or "double dog dare" me.  If you are really interested in the answer, try actually reading what other posted instead of assuming and/or twisting what others have said to suit your own agenda.  

[wwdolfan]

You wrote, "They give an ability to upload the tracking number in the return process  for that very situation"

Does ebay give this ability to the buyer or the seller AFTER a  requested return is closed by the buyer?

[wwdolfan]

You wrote, "They wouldn't do it through ebays platform."

Correct, this my point.  You have to go oitside of ebay as ebay has abandoned the buyer & the seller to some degree.

[wwdolfan]

Hey you got me there, Ok, You said only sellers issue refunds, you said ebay doesn't issue them,   I showed you in your own words that ebay forces sellers to issue refunds.  There does that help you?     

You can't locate anything I wrote that suggests that I indicated that Ebay themself pays for the refund out of their own pocket, because I didn't. 

You wrote, "How can I agree with you about something that NO ONE but you were disputing?"

Where did I dispute this?  It's the point of the thread..."ebay will abandon you..."

I just pointed out that you agree w/ me. 

You wrote, "I could care less if you dare me or "double dog dare" me....

What a cop out!   You come on here muddy the waters, purposely,  with pointless  rants about rules & processes that I dispell,  & when asked to defend your position you won't because you can't.

Here I'll start for you

Reasons why a buyer can't re-open a case.

1) So the buyer can't re-open the case.

There, now everyone, pile on, come on you can do it?  Tell me, why is this a Good rule?

[wwdolfan]

You wrote, "

Why wouldn’t you call eBay when you realized your mistake and ask if it can be fixed?

They can’t hold our hands and treat us like toddlers. "

I didn't make a mistake,  I chose the appropriate reason.  It was the very 1st one, "It doesn't fit"   Ebays mistake is not being clear that  "It doesn't fit" is limited to clothing.    If I had called, that would have been a hand holding event.  My mistake was thinking I could correct, on my end, their flaw, which isn't a flaw after all, its a trap.  

[myangelandmyprincess]

---

@wwdolfan wrote:

You wrote, "They wouldn't do it through ebays platform."

Correct, this my point.  You have to go oitside of ebay as ebay has abandoned the buyer & the seller to some degree.

---

Not through the return platform. The conversation about it would be through eBay, the refund through PayPal, etc.  there is nothing wrong with handling this the way we have suggested.   Nothing violates policy.   If the seller and you are on the same page you don’t need the return platform!  

One reason that I mentioned for not allowing a case to be reopened is it opens up the ability for buyers to abuse the process.