05-17-2021 01:05 AM
For the first time in 18 years of being here on eBay I am upset with how this buyer dispute guarantee delivery works etc.
The Buyer ordered May 2. I shipped May 3 USPS Priority Mail. It was accepted and scanned in. On May 7 it said delayed but still in transit. May 10 the buyer filed a dispute. I responded. And May 14 the buyer was refunded in full.
The case was closed in buyers favor because I can’t prove delivery. Usps is experiencing delays . Why isn’t this taken in account? What happens when it arrives? I appeal and how will I know the seller will pay again?!
There needs to be a longer shipping period. Especially for carrier problems.
05-17-2021 02:01 AM
Sorry I can't help you, cause Ebay always in the buyer's side.
05-17-2021 03:40 AM
Here is a good thread if you need some ideas for what to do now.
https://community.ebay.com/t5/Selling/Shipping-Delays-and-Refunds-and-Good-News/m-p/31875711