USPS Dead Mail/Recovery Center....what is this?

[password9019]

So yesterday I did some checking on a recently shipped 14 ounce package (buyer paid $9.09 - free shipping) sent First Class, and discovered that it was located in a so-called Recovery Center and is labeled as "dead mail".  The only other thing of mention is that it has "visible damage", and cannot be delivered nor returned.

What is this?  I mean, it's the first time I've heard of such nonsense.  In my own experience as a postal customer, if a package appears damaged, than the P.O. STILL DELIVERS IT!!   The carrier will white card the package and, if possible, try to speak to the sendee.  

Now I may be mistaken, but isn't that process that should be followed for all packages, Priority Mail or not?  Who ever heard of mailing a package with USPS and then the sender being told, via the tracking data, that basically, 'uh, we screwed up, and it's now ours to keep'?

Any input would be helpful.  thanks.

[lja440]

Packing can fail. And it doesn't have to be YOUR packing. I have had packages that were doused with stuff that leaked from other packages. We had a whole 'A' soaked with what turned out to be shelf stable Rice Milk. 2 Labels were inkjet and totally unreadable. Some issues are neither the senders or USPS's fault.

The best anyone can do is pack very well making sure there are no voids within their package and to apply the label in a way to prevent buckling. I see a lot of labels with information or the barcode directly over the junction of box flaps. This area can shift and buckle damaging the needed information. I also recommend clear tape over ALL information including the barcode.

[skillsinc]

This is the site for the Mail Recover Center (MRC) in Atlanta, GA

 https://amps.usps.gov/mpsa/lst 

I don't know why they make it so hard to find.

[lenoreakanoirpria]

ty skillsinc  for the link my ebay package is also lost visible damage on its way to omaha but is now in dmc tn anyone have a link to do a dead letter search to there? 

[mwshiflett]

Last week got a box delivered by USPS that was damaged and apparently 'leaked' out 15 of 20 books that were inside.   Somewhere between Michigan and Durham NC there's 15 books by Swedenborg that I'd won in a bid on Ebay that's apparently in the USPS system.  I've already filed a claim but got a phone call already from my local post office that THEY had gotten it already damaged.  They referred me to this place in Atlanta but first needed to complete a claim.    I already had done TWO.   One was lost mail claim and another a digital claim that I completed just to be thorough.   A short time later I got a curt email back that the digital claim was inappropriate and they referred me to call two other locations.   **bleep**....i replied back that THEY should have forwarded it to whom ever could help rather than simply passing it back to me.   Typical!

mike

[zmzn2]

I just had the same thing happen. My local post office would not help- even stating my address is correct on the package.  This is why I do NOT use USPS for packages.

[kh-stanley1]

Hi everyone,

Due to the length of time that has passed since this thread began, we have locked it from future replies. If this is still an issue that warrants discussion, don't hesitate to begin a new thread here.

Thanks.