04-30-2024 02:26 PM
Has anybody had bad experiences with UPS shipping adjustments? I shipped a 4 pound item. After delivery UPS said it weighed 13 pounds and billed me $7.32. UPS would not fix as the account is with eBay. EBAy would not fix because less than $10.
It has happened 3 times. Sounds like a class action lawsuit to me.
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04-30-2024 04:22 PM - edited 04-30-2024 04:25 PM
@joeysstuff999 wrote:Has anybody had bad experiences with UPS shipping adjustments? I shipped a 4 pound item. After delivery UPS said it weighed 13 pounds and billed me $7.32.
It is important to understand that when you send a package via UPS (or FedEx), the billable weight will be the greater of the scale weight and the dimensional weight.
The UPS dimensional weight is calculated with the formula [height] x [width] x [length] / 139 ... using inches as the dimension, and rounding up to the nearest whole number. FedEx uses this same divisor*, and the USPS will use a divisor of 166 if the package is over 1 cubic foot.
For example, if you ship a 12x12x12 package via UPS that has a scale weight of 4 pounds, you will be billed for 13 pounds because the dimensional weight of 12.4 pounds is greater than the scale weight.
*There was a time a couple of years ago that FedEx labels purchased through eBay used a divisor of 139, but I don't know if that is true any longer ... we stopped using FedEx when their eBay negotiated rates became higher than USPS Ground.
04-30-2024 02:57 PM
Need more information to help you.
What were the dimensions of the package?
What were the to/from Zip Codes?
04-30-2024 04:22 PM - edited 04-30-2024 04:25 PM
@joeysstuff999 wrote:Has anybody had bad experiences with UPS shipping adjustments? I shipped a 4 pound item. After delivery UPS said it weighed 13 pounds and billed me $7.32.
It is important to understand that when you send a package via UPS (or FedEx), the billable weight will be the greater of the scale weight and the dimensional weight.
The UPS dimensional weight is calculated with the formula [height] x [width] x [length] / 139 ... using inches as the dimension, and rounding up to the nearest whole number. FedEx uses this same divisor*, and the USPS will use a divisor of 166 if the package is over 1 cubic foot.
For example, if you ship a 12x12x12 package via UPS that has a scale weight of 4 pounds, you will be billed for 13 pounds because the dimensional weight of 12.4 pounds is greater than the scale weight.
*There was a time a couple of years ago that FedEx labels purchased through eBay used a divisor of 139, but I don't know if that is true any longer ... we stopped using FedEx when their eBay negotiated rates became higher than USPS Ground.