UPDATE to "Package arrived postage due, I refused"

[vikingsandpintos]

Just wanted to post an update... Quick re-cap first

I ordered an item for $12 with free shipping. It arrived with $5.90 postage due, so I refused it. I sent the seller a message to please resend it with the correct postage when it got it back as I would still like it. (It was a filter, spare for the shelf so not an urgent need) It replied within a couple of hours that to re-ship would cost too much since it shipped once.  Usually the post office just charges him any short postage, but since I refused it  he would just refund when he got it back.

I didn't respond to him, and posted here asking if people thought I should leave a neg or neutral once he refunded, or to just let it go.  I ordered another one from someone else for the same price, and got it a week ago, as it was not a rare item at all, just a filter.  I'm not one that usually negs, as I'm a seller also and understand things happen.

Today i got the refund. The message from Ebay says the reason for refund was "Buyer requested to cancel".  I am going to wait and think about if I want to leave any feedback. It kinda makes me mad that the seller said I requested to cancel, when I specifically said I would still like it re-shipped.  But again, not exactly the biggest concern in my life, lol!  Just wanted to update that I did get the refund. 

[tofu107]

HE CHOSE buyer wants to cancel,so he can get his FVF back.

Your seller does not realise shipping is more than he expected.now he knows.

it is up to you if you want to neg him.

[muttlymob]

I would not neg, but would (and have) left a neutral when a seller tried to avoid a defect by falsely claiming "buyer requested" cancellation.

This is the seller who admitted to printing the wrong postage frequently?  Whether it is a neg, neutral, or positive, the postage due issue should be mentioned.

[automotivepartsrecyclrs]

If your gonna sell on Ebay you have to have a Scale that reads to the correct ounce and a measuring tape. 

[missjen831]

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@tofu107 wrote:

HE CHOSE buyer wants to cancel,so he can get his FVF back.

Your seller does not realise shipping is more than he expected.now he knows.

it is up to you if you want to neg him.

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No. He chose buyer requested because he wants to avoid a defect. He would have gotten a FVF no matter what he chose. 

[couldabeenworse]

@vikingsandpintosthanks for the update. 

Did you happen to check whether the tracking ever showed "postage due" or just "refused"?

Personally, I'd leave a neg and expect it to be removed by eBay.  this does not appear to be the first rodeo for this seller.

[tenbigdogs · Accepted solution]

Hi @vikingsandpintos, Is it on this account?  You sell on this account.  Don't leave a neg from the same account you sell from.  If you want to leave negs, open a buying only account.  Good luck!

[kattinsanity]

If the tracking does say "refused" and not "postage due" the seller could have the neg removed.  If the tracking shows "refused" the seller would have been covered to not give you a refund at all.  If the tracking shows you "refused" the package you would not have any buyer protection.  I would be glad the seller gave me a refund and leave it at that.

[myangelandmyprincess]

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@kattinsanity wrote:

If the tracking does say "refused" and not "postage due" the seller could have the neg removed.  If the tracking shows "refused" the seller would have been covered to not give you a refund at all.  If the tracking shows you "refused" the package you would not have any buyer protection.  I would be glad the seller gave me a refund and leave it at that.

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The op still could have got a refund through Paypal.   I might leave a neutral.  The seller already mentioned having this issue before as buyer I'd hope another buyer would warn me about it in feedback.  

[kattinsanity]

I remember the OP saying that the seller told him that always before they would just charge him for the extra postage.  I've had a lot of "always before"  happen but it doesn't mean it's a chronic occurrence or problem.  Other posters took it to mean that the seller made a habit of trying to stiff USPS by shorting postage on packages but "always before" could mean only a few times.  Even 1 ounce can make the difference between 1st class and priority postal charges.

[myangelandmyprincess]

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@kattinsanity wrote:

I remember the OP saying that the seller told him that always before they would just charge him for the extra postage.  I've had a lot of "always before"  happen but it doesn't mean it's a chronic occurrence or problem.  Other posters took it to mean that the seller made a habit of trying to stiff USPS by shorting postage on packages but "always before" could mean only a few times.  Even 1 ounce can make the difference between 1st class and priority postal charges.

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The thing is the system that is in place to just charge the seller is a new system.  So the "always before" would be its happened at some point since that change which hasn't even been in place for a year.   Based on the price the seller would have paid for first class and the price the op was shown was still owed the seller was at least 7 ounces off.  The seller either has a major calculation problem with a scale, is guessing weights, or is doing it on purpose.  Either way it's more than just a casual problem being that the calculation was so far off and since it's not the first occurrence since the new system that charges the seller was put in place

to clarify the ops said the package had 10 ounces on it.  

[kattinsanity]

Several years ago I bought a computer and a printer from the same seller.  They were delivered in 2 packages by UPS with a $2.00 label on each.  I asked the seller about it and he said he just puts whatever label he feels like on packages and UPS just bills him the difference every month.

Since this was a filter for a piece of machinery maybe it came from a company or a big seller who has an account that does the same thing?  Years ago I had an account with FedEx and I had to ship papers out every day and I'd just drop them in a FedEx box and get a bill every month for what I sent.  I'm sure USPS probably has the same service for larger shippers.  Even if this seller isn't a large ebay seller he could have another business that he ships from as well and has that service with his account being billed any differences.  Maybe this package just slipped through the cracks.  Who knows?

[myangelandmyprincess]

I understand wanting to defend a seller but I'm going based on what the op says   Which is that the seller stated eBay usually charges them for underpaid postage.  That hasn't been in place long.  For it to usually already have happened at this point...this seller has mistakes that need addressing to find out what the problem is if it is just a mistake.  And again as a buyer I'd want to know the seller is having this mistake more than once in a short amount of time.  

[missjen831]

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@myangelandmyprincess wrote:

I understand wanting to defend a seller but I'm going based on what the op says   Which is that the seller stated eBay usually charges them for underpaid postage.  That hasn't been in place long.  For it to usually already have happened at this point...this seller has mistakes that need addressing to find out what the problem is if it is just a mistake.  And again as a buyer I'd want to know the seller is having this mistake more than once in a short amount of time.  

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Agree. The seller knows he’s been shorting the PO because he told the OP eBay usually just back charges him. The seller also did nothing to resolve the situation. He deserves a negative. 

[muttlymob]

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@kattinsanity wrote:

If the tracking does say "refused" and not "postage due" the seller could have the neg removed.  If the tracking shows "refused" the seller would have been covered to not give you a refund at all.  If the tracking shows you "refused" the package you would not have any buyer protection.  I would be glad the seller gave me a refund and leave it at that.

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Tracking isn't the only possible evidence of postage due.  The buyer could have the notice from the PO.  Or the buyer could have a picture of the package with postage due markings.